Contact Centre Manager

Telebest; Sandton; On-site; ZAR 334,800 - 446,400; Full time

Job summary

A leading recruitment agency seeks an experienced Call Center Manager to oversee multiple international campaigns in Sandton, Gauteng. The ideal candidate will have a Grade 12 qualification and a Bachelor's in Business Management, with at least 7 years of call center management experience. Responsibilities include managing budgets, staff training, and resource planning. The role emphasizes target-driven objectives and strong report writing skills. Join a dynamic environment where your expertise can make a significant impact.

Qualifications

• 7 years' experience managing a contact / call center.
• Experience in the Travel and/or Tourism industry advantageous.
• Experience in starting up new call centers for international campaigns.

Skills

Staff management

Report writing

Budget management

Resource planning

Target driven

Education

Grade 12 with a Bachelor's in Business Management

Job description

Qualifications

• Grade 12 with a Bachelor's in Business Management
• 7 years' experience managing a contact / call centre
• Experience in the Travel and or Tourism industry advantageous
• Experience in managing and working with budgets.
• Experience in starting up new call centers (International Campaigns)
• Ability to manage multiple call centre campaigns (all International)
• Strong staff management and training
• Target driven.
• Strong report writing
• Resource planning - recruitment, monitor productivity and efficiency.