Contact Centre Manager

Mediclinic International; Gauteng; On-site; ZAR 500,000 - 700,000; Full time

Job summary

Mediclinic International is seeking a dynamic professional to lead their Contact Centre operations. The role ensures a positive patient experience through effective management and oversight of departmental functions, demanding strong experience in Contact Centre environments and excellent interpersonal skills. Candidates should be educated in Business or Health Management, with significant managerial experience.

Qualifications

• Minimum 5 years Contact Centre experience, 3 years managerial.
• Desired: 10 years Contact Centre experience, 5 years managerial experience.

Responsibilities

• Manage and oversee the Contact Centre Operational functions.
• Lead and manage people in the Contact Centre.
• Build and maintain relationships with key stakeholders.

Skills

Coaching

Resource Management

Healthcare Industry Knowledge

Funders of Healthcare Telephonic and Email Etiquette

Competence in Microsoft Excel

Competence in Microsoft Word

Competence in Microsoft Outlook

Education

Diploma in Business or Health Management

Degree in Business Management

Certificate in Call Centre Management

Tools

CAD system

MS WebFleet

Job description

Closing date : 26 / 06 /
Number of positions : 1
Recruiter name : Silindokuhle Bawuti
Reference number :
Workplace Type : On-site
Permanent

Please note if you are an internal employee on a fixed term contract, please apply using an external candidate profile and not your employee profile.

MAIN PURPOSE OF JOB
To ensure a positive patient experience through managing and monitoring the activities of the Contact Centre Operational departments.

KEY RESPONSIBILITY AREAS
- Manage and oversee the Contact Centre Operational departmental functions
- Lead and manage people in the Contact Centre
- Build and maintain relationships with key stakeholders

REQUIRED EDUCATION
- Essential: Diploma in Business or Health Management
- Desired: Degree in Business Management, Certificate in Call Centre Management

REQUIRED EXPERIENCE
- Essential: Minimum 5 years Contact Centre experience, 3 years managerial experience
- Desired: 10 years Contact Centre experience, 5 years managerial experience

REQUIRED JOB SKILLS AND KNOWLEDGE
- CAD system
- Coach and mentor team members
- Understanding of the healthcare industry and its evolving trends
- Funders of Healthcare Telephonic and email etiquette
- Competence in Microsoft Excel, Word, and Outlook
- MS, WebFleet Contract and Service Level Agreement (SLA) management
- Resource management

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note, if you are an internal employee on a fixed-term contract, apply using an external candidate profile and not your employee profile.

Join our Talent Community
Become a part of our Talent Community, and we will get in touch with you as soon as there is a relevant opening that fits your skills, interests, and experience.