Contact Centre Central Sales Agent

Virgin Active South Africa; Cape Town; On-site; ZAR 150,000 - 250,000; Full time

Job summary

An established industry player is seeking a dynamic Contact Centre Central Sales Agent to join their team in Cape Town. In this role, you will be at the forefront of driving sales and creating unforgettable experiences for prospective members. Your mission is to connect with potential customers, understand their needs, and effectively communicate the value of a healthier lifestyle. This role requires a blend of strong communication skills, sales expertise, and the ability to work independently while contributing to a collaborative team environment. If you're passionate about fitness and sales, this is the perfect opportunity to make a significant impact.

Qualifications

• Up to 3 years' experience in sales or a similar role.
• Proven track record of meeting sales budgets over the phone.

Responsibilities

• Achieve strategic business vision and align with company values.
• Generate leads and provide exceptional service to prospective members.

Skills

Sales Skills

Negotiation Skills

Communication Skills

Customer Service

Multitasking

Education

Matric or equivalent qualification

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job title : Contact Centre Central Sales Agent

Job Location : Western Cape, Cape Town

Deadline : April 14

Your Purpose : The purpose of this role is to sell to prospects in line with the sales strategy and to support the business goals. Do the best work of your life by enabling experiences that help people live an active life. To make exercise irresistible. To focus on giving members an irresistible experience.

Your Duties & Responsibilities :

1. To always do your bit towards achieving our strategic business vision and do it in a way that aligns with our business values of learning, improving, and inspiring while having fun and always doing the right thing.
2. Be self-disciplined and plan and work independently.
3. Work flexibly e.g. weekends, early or late hours, as well as Public holidays.
4. Be computer literate – proficient and agile when using Word, Excel, Outlook.
5. Write emails freely with excellent knowledge of grammar and spelling.
6. Understand the market and demographics of a variety of clubs to effectively communicate the key message and campaign to the market.
7. Develop and build great networks and relationships with potential members & colleagues.
8. Follow a manual process of tracking potential members.
9. Do thorough needs analysis of potential members' requirements to be able to advise on what the club can offer to meet these needs.
10. Perform administrative functions as required for this role.
11. Perform additional functions as required from time to time by your line managers such as mystery calls, confirmation calls, and others.
12. Responsible for generating leads for future sales.
13. Ensure our prospective and existing members receive heartfelt service through every interaction within the sales process.
14. Due to the nature of the role, you will be required to work over certain weekends and public holidays to achieve the agreed KPIs and targets set.
15. Keep yourself updated on all club-related events, activities, and priorities or programs, including member suggestions to provide exceptional service.
16. Ensure you are aware of all current and upcoming Sales & Marketing campaigns / strategies.
17. Attend relevant training courses and meetings which will enable you to carry out your role successfully as well as those which are discussed within Performance Promise conversations.
18. Complete monthly sales product training as required.
19. Maintain a positive, productive working relationship with all Support Office and Club staff.
20. Aim always to give the best possible service to members and prospective members.
21. Deal with prospect inquiries, ensuring efficiency and accuracy when handling queries.
22. Ensure that you effectively and efficiently resolve prospect inquiries.
23. Be accountable for achieving your KPIs monthly.
24. Collaborate with your team to achieve the minimum requirement of budget performance.
25. Set appointments from contacts made using centrally generated leads.
26. Maximise opportunity and influence all components in booking appointments, managing show ratio, gaining referrals, and converting the inquiries into sales.
27. Complete sales over the phone from the contacts made using centrally generated leads as well as leads self-generated.
28. Responsible for meeting KPIs monthly which have been predetermined by your line manager.
29. You'll also be responsible for achieving any other targets relating to other areas such as data collection, call quality, Dynamics compliance, and accurate tracking.
30. When required, you'll also perform additional tasks including, but not limited to: Live chat, Twitter and Facebook, Google Reviews, multi-Channel member administrative requests.

We can't live without :

1. Matric or equivalent qualification.
2. Up to 3 years' experience as sales or retentions representative or similar sales role.
3. Proven track record of successfully meeting sales budgets preferably over the phone.
4. Outstanding negotiation and persuasion skills with the ability to resolve issues and address complaints.
5. Must be able to converse, read and understand English.
6. Excellent communication and interpersonal skills.
7. Must be resilient to handle customer rejection.
8. The ability to multitask is essential, as the role requires seamlessly switching between multiple systems while assisting customers, as well as frequently transitioning between communication channels, from voice calls to written interactions.