Contact Centre Agent; Retentions

Netstar; Midrand; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading service provider in Midrand is seeking a proactive Agent to assist customers with retention and queries. The role requires strong sales skills, achieving monthly targets, and maintaining compliance on all calls. A minimum of 2-5 years' contact centre experience is needed, along with a Matric qualification. The ideal candidate should be results-driven and possess excellent objection-handling skills. This position offers a dynamic work environment.

Qualifications

• Minimum 2-5 years' experience in a contact centre environment.
• Strong communication and informing abilities.
• Results-driven with complex solution sales experience.

Responsibilities

• Assist customers with retention and queries.
• Achieve monthly retention and fitment targets.
• Maintain quality and compliance on all calls.

Skills

Retention sales skills

Objection-handling skills

Multilingual (African languages and Afrikaans)

Education

Matric

Marketing diploma (advantageous)

Job description

The Agent is responsible for effectively assisting customers with proactive and or reactive retention and specific queries, by providing a consistent standard of service and compliance and to troubleshoot problems relating to our service offering. The Agent is required to provide accurate information to the customer by speaking to customers and listening to them to gain a better understanding of their needs and ensure that the customer is retained.

KEY RESPONSIBILITIES

• Retention sales consultant
• Target driven and able to compete within a high-performance sales/retentions environment
• Achieving monthly retention and fitment targets aligned with business
• Achieving monthly KPIs
• Maintaining 100% quality and compliance on all contractual calls
• Strong objection-handling skills
• Multilingual in African and Afrikaans languages (advantageous)

QUALIFICATIONS, EXPERIENCE, & SKILLS

Educational Qualifications

• Matric
• Marketing diploma(advantageous)

Years of Experience

• At least 2-5 years’ experience in a contact centre environment.

Behavioural Competencies

• Communicating and Informing
• Results Driven
• Complex solution Sales & Support
• Organised and Thorough