Contact Centre Agent (Remote, Pretoria)

Blacksmith Agency LLC; Pretoria; Remote; ZAR 200,000 - 320,000; Full time

Job summary

Blacksmith Agency is hiring Sales Development Representatives across South Africa who are hungry to open doors and drive pipeline. You will research, source and book meetings with qualified decision makers, creating the first impression of Blacksmith for potential clients.

This full-time remote role lets you work from anywhere in South Africa while using LinkedIn Sales Navigator, SalesLoft, Apollo and Salesforce to hit ambitious volume goals with high-quality touches.

Qualifications

• Minimum 2 years in SDR/BDR or similar role.
• Experience with outbound prospecting and personalized outreach.
• Familiarity with sales tools: Sales Navigator, SalesLoft, Apollo or ZoomInfo.

Responsibilities

• Source and research ideal accounts based on ICP.
• Identify decision makers and build contact lists.
• Craft and execute outbound sequences via email, LinkedIn and phone.
• Book qualified discovery calls for Account Executives.
• Maintain records in Salesforce and SalesLoft.
• Test messaging and optimize targeting with the sales team.

Skills

Outbound prospecting

Communication skills

CRM experience

SaaS/Agency experience

Tools

Sales Navigator

SalesLoft

Apollo

ZoomInfo

Salesforce

Job description

About The Role

Blacksmith Agency is hiring Sales Development Representatives across South Africa who are hungry to open doors and drive pipeline. As Contact Centre Agent at Blacksmith, you own the top of the funnel: researching, sourcing and booking meetings with qualified decision makers, and creating the first impression of Blacksmith Agency for potential clients. This is not about spamming a list. It is thoughtful outreach, pattern recognition and smart communication, using tools like LinkedIn Sales Navigator, SalesLoft, Apollo and Salesforce to hit volume goals while keeping every touchpoint high quality.

Blacksmith Agency

• Sales
• Full time
• Remote (South Africa)

What You Will Own

• Source and research ideal accounts based on our ICP.
• Identify decision makers and build accurate contact lists.
• Craft and execute personalized outbound sequences via email, LinkedIn and phone.
• Book qualified discovery calls for our Account Executives.
• Maintain clean records in Salesforce and SalesLoft.
• Test messaging, optimize targeting and tighten feedback loops with the sales team.

What You Bring

• 2 years in a similar SDR or BDR role, agency or SaaS experience a plus.
• Strong written communication and the ability to personalize outreach.
• Familiarity with outbound tools like Sales Navigator, SalesLoft, Apollo and ZoomInfo.
• Comfortable using Salesforce and managing your own pipeline.
• Gritty, curious and coachable.