Contact Centre Agent (Remote, East London)

Blacksmith Agency LLC; East London; Remote; ZAR 180,000 - 300,000; Full time

Job summary

Blacksmith Agency is hiring Sales Development Representatives across South Africa who will own the top of the funnel by researching accounts, identifying decision makers, and booking discovery calls for our Account Executives. You will craft personalized outreach via email, LinkedIn and phone, while maintaining clean Salesforce and SalesLoft records.

We value gritty, curious, coachable candidates with 2 years in SDR/BDR roles and familiarity with Sales Navigator, SalesLoft, Apollo, ZoomInfo, and

Qualifications

• 2 years in SDR/BDR roles; agency or SaaS experience a plus.
• Strong written communication; ability to personalize outreach.
• Familiarity with outbound tools: Sales Navigator, SalesLoft, Apollo, ZoomInfo.
• Comfortable using Salesforce and managing your own pipeline.
• Gritty, curious and coachable.

Responsibilities

• Source and research ideal accounts based on our ICP.
• Identify decision makers and build accurate contact lists.
• Craft and execute personalized outbound sequences via email, LinkedIn and phone.
• Book qualified discovery calls for our Account Executives.
• Maintain clean records in Salesforce and SalesLoft.
• Test messaging, optimize targeting and tighten feedback loops with the sales team.

Skills

Written communication

Personalization

Account research

Prospect identification

Pipeline management

Grit/Curiosity

Tools

Sales Navigator

SalesLoft

Apollo

ZoomInfo

Salesforce

Job description

About The Role

Blacksmith Agency is hiring Sales Development Representatives across South Africa who are hungry to open doors and drive pipeline. As Contact Centre Agent at Blacksmith, you own the top of the funnel: researching, sourcing and booking meetings with qualified decision makers, and creating the first impression of Blacksmith Agency for potential clients. This is not about spamming a list. It is thoughtful outreach, pattern recognition and smart communication, using tools like LinkedIn Sales Navigator, SalesLoft, Apollo and Salesforce to hit volume goals while keeping every touchpoint high quality.

Blacksmith Agency

• Sales
• Full time
• Remote (South Africa)

What You Will Own

• Source and research ideal accounts based on our ICP.
• Identify decision makers and build accurate contact lists.
• Craft and execute personalized outbound sequences via email, LinkedIn and phone.
• Book qualified discovery calls for our Account Executives.
• Maintain clean records in Salesforce and SalesLoft.
• Test messaging, optimize targeting and tighten feedback loops with the sales team.

What You Bring

• 2 years in a similar SDR or BDR role, agency or SaaS experience a plus.
• Strong written communication and the ability to personalize outreach.
• Familiarity with outbound tools like Sales Navigator, SalesLoft, Apollo and ZoomInfo.
• Comfortable using Salesforce and managing your own pipeline.
• Gritty, curious and coachable.