Contact Centre Agent - Intermediate

The Category Manager will be responsible for managing the school stationery category.

This would include sales growth, sales management, budgeting, and stock management. Key responsibilities include:

1. Managing departmental income and expenses, defining roles, and providing staff training and development.
2. Handling stock management, planning, and ordering, along with forecasting.
3. Ensuring effective communication with internal teams (e.g., distribution centers, retail stores, and finance) and maintaining relationships with schools and other stakeholders.
4. Price and margin management, school supply agreements, and organizing BTS events.
5. Analyzing market trends, developing sales strategies, and achieving regional sales targets.
6. Managing call centers, customer care, and a large sales portfolio.
7. Utilizing sales reporting tools, monitoring sales by product, and maintaining supplier relationships.

The role requires a Matric qualification, a Degree/Diploma in Business, Sales, or Marketing, and at least 10 years of experience in a management position in a similar environment.

Strong organizational, communication, and analytical skills are essential, as well as proficiency in Microsoft Office, the ability to manage high-pressure deadlines, and a track record of achieving targets.

The role demands an assertive, energetic, and creative individual with a passion for sales and business development. This role will be based in Germiston with occasional travel required.