Consultant: Service

1001 Absa Bank; Piketberg; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Absa Bank Limited is seeking a customer service professional to deliver efficient and accurate service at the branch or integrated channels. You will handle cash and non-cash transactions, resolve routine inquiries, and educate customers on digital banking to reduce assisted transactions.

In this role you will manage queues, maintain service standards, and support branch growth with a customer-first approach while ensuring compliance with controls and risk requirements.

Qualifications

• Deliver efficient, accurate and professional customer service across touchpoints.
• Resolve routine customer inquiries and service requests.
• Assist customers with digital enablement (ATM, App, Online Banking, Self-service kiosks).

Responsibilities

• Execute cash and non-cash transactions accurately (deposits, withdrawals, payments, transfers).
• Resolve routine customer enquiries and service requests.
• Assist customers with digital enablement (ATM, App, Online Banking, Self‑Service kiosks).
• Manage customer queues and flow to optimise turnaround times.

Skills

Customer Service

Cash Handling

Digital Enablement

Branch Support

Education

Business/Commerce/Management Studies

Job description

Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

To deliver efficient, accurate, and professional transactional and service-related customer support within the branch or integrated channel, ensuring a high-quality customer experience while complying with internal controls, regulatory requirements, and operational risk standards. This role does not provide financial advice and operates outside the FAIS Act.

Job Description

Key Focus Areas

Deliver efficient and professional customer service and resolve queries across all touchpoints. Contribute to a professional, welcoming, and service-focused environment. Champion digital and self-service adoption including customer education to reduce assisted transactions. Perform customer flow, hosting, and queue redirection. Operate flexibly across diverse branch formats and customer segments. Support lead generation and basic sales activities to contribute to branch growth. Uphold compliance, risk management, and governance standards. Perform selected DHA and MVNO functions to support branch service delivery. Perform service assisted functions on branch devices to ensure functionality, uptime, and customer convenience. Uphold brand standards, audit readiness, reconciliation of both cash and operational discipline. Perform all cash-related functions with precision and accountability. Ensure device functionality and uptime to support customer self-service.

Accountabilities

Customer Service & Transactions Execute cash and non-cash transactions accurately (deposits, withdrawals, payments, transfers) Resolve routine customer enquiries and service requests Assist customers with digital enablement (ATM, App, Online Banking, Self‑Service kiosks) Manage customer queues and flow to optimise turnaround times

Operational Excellence

Adhere to cash management, balancing, and control procedures Ensure compliance with KYC, FICA, AML, and internal risk policies Maintain accurate records and documentation Identify and elevate irregularities, fraud risk or customer complaints

Customer Experience

Deliver a consistently exceptional in-branch customer experience by proactively welcoming, guiding, and supporting customers Promote efficient service, alternative banking channels, and upholding Absa’s service standards, image, and brand in a safe, professional, and well‑managed branch environment. Handle basic complaints and elevate complex issues appropriately Contribute to branch customer satisfaction and NPS outcomes

Education

National Diplomas and Advanced Certificates: Business, Commerce and Management Studies, National Senior Certificate/ Matric (Grade 12)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank. Absa Bank Limited reserves the right not to make an appointment to the post as advertised.

At Absa, our story is not a single narrative. It’s thousands of individual journeys unfolding across Africa and beyond. From colleagues serving customers in local communities to teams shaping financial solutions across borders, Absa is built on people who bring their lived experiences, ambitions and perspectives into the workplace every day. Whether you’re starting your career, a seasoned leader or somewhere in between, your contribution is seen, valued and connected to something bigger. Our presence across Africa – which spans personal and business banking, corporate and investment banking, wealth and investment management, and insurance – exists because of the people who show up in their roles with purpose. Across Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda and Zambia, our colleagues are shaping what Absa becomes in each market. Beyond the continent, teams in global offices and a technology hub support and extend the stories that prove that African talent can lead, influence and innovate on the global stage. At Absa, your story matters because progress is driven by human experience, not hierarchy. When people are enabled to bring their whole selves to work, they don’t just build careers. They help shape the future of Africa’s financial services landscape.