Consultant : Sales External (Fais)

Absa Group; Polokwane; On-site; ZAR 25 000 - 60 000; Full time

Job summary

Join a forward-thinking banking institution as an External Sales Consultant, where you will play a pivotal role in driving sales growth and enhancing customer experiences. This position offers the chance to engage with clients, identify opportunities, and contribute to the overall success of the organization. You'll be responsible for achieving sales targets while fostering relationships within the community. Embrace the opportunity to be part of a dynamic team that values innovation and collaboration, all while making a significant impact in the banking sector. If you're passionate about sales and customer service, this role is perfect for you.

Qualifications

• Proven ability to achieve sales targets in a B2C environment.
• Strong customer engagement and relationship-building skills.

Responsibilities

• Drive sales growth by achieving performance targets and delivering exceptional service.
• Build networks and relationships to generate leads and enhance visibility.

Skills

Sales Performance

Customer Engagement

Networking

Time Management

Needs Analysis

Education

Bachelor's Degree in Banking

Job description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of an exciting growth journey, to reset our future, and shape our destiny as a proudly African group.

Job Summary

Overall job purpose

The External Sales Consultant is responsible for actively pursuing sales growth (volume and value) and service delivery competitiveness by:

1. Owning & delivering on all individual performance targets for the allocated portfolio of external sales activities (Full accountability).
2. Supporting collaborative sales activities between relationship banking, business banking, and corporate banking.
3. Upholding sales disciplines required to support sustainable relationships in relevance to scheme management.
4. Planning and conducting education on Absa’s value proposition to customers to support sales and migration targets within the area.
5. Identifying opportunities and representing Absa in external sales engagements within assigned areas, e.g., workplace banking schemes, public forums, major events, festivals, etc.
6. Improving overall Absa performance through the identification of sales and cross-sell opportunities and active engagement with colleagues across branches and regions to deliver these.
7. Actively building networks and relationships within the assigned area to support lead generation and Absa visibility across the region.

Job Description

Key accountabilities

Planning and Growth

1. Achieving sales performance objectives in Inclusive Banking, Entry Level, and Bulk Acquisition Sales in the B2C environment.
2. Delivering sales and service delivery targets within the assigned areas.
3. Collaborating on sales opportunities across business disciplines (RB, CIB, Physical Channels).
4. Ensuring end-to-end fulfillment of sales within prescribed standards and actively driving scheme penetration for EVP schemes.
5. Contributing to regional sales strategy and plans.
6. Developing weekly plans and activities in conjunction with ES RM/TL to drive sales growth.
7. Identifying cross-sell opportunities and partnering with colleagues to deliver effectively.
8. Monitoring and taking accountability for personal sales and service performance, identifying opportunities for improvement or coaching as needed.
9. Establishing networks within the area for opportunities at key events and forums.
10. Prospecting future clients and converting leads into business opportunities.
11. Managing leads proactively and providing feedback to product and performance teams.
12. Engaging existing clients on new products, services, and migration strategies aligned with One Absa objectives.
13. Mining EVP schemes to achieve sales and service targets.
14. Planning sales activities, managing time, resources, and travel efficiently.
15. Adhering to sales disciplines and new ways of working.
16. Focusing on new-to-bank (NTB) and new-to-transact (NTT) acquisitions.
17. Executing campaign management for business growth.
18. Daily sales planning to meet core sales efficiencies.
19. Applying strategic time management.

Customer and Stakeholder Management

1. Understanding customer segments to support planning and sales.
2. Engaging customers in needs analysis and enabling end-to-end solutions.
3. Resolving client queries and complaints promptly.
4. Providing a holistic customer experience aligned with team processes.
5. Contributing to customer experience scores exceeding 92%.
6. Participating in client engagement routines for improved sales and service.
7. Acting as a brand ambassador in all activities.

Colleague Engagement

1. Contributing actively to the team and regional activities.
2. Monitoring and supporting peers' sales performance.
3. Sharing best practices and improving processes.
4. Networking and researching to support business growth.
5. Living the Absa values and fostering positive team behavior.

Risk and Regulatory Management

1. Adhering to policies, procedures, and regulatory requirements.
2. Managing devices and resources responsibly.
3. Providing quality consultations to avoid mis-selling.
4. Applying governance and controls in sales and service delivery.
5. Staying updated on regulatory changes and applying them.
6. Reporting sales activities and migration planning accurately.

Education

Bachelor's Degree in Banking

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups to promote demographic diversity.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised.