Consultant: Sales External (FAIS)

Absa Group; East London; On-site; ZAR 30,000 - 50,000; Full time

Job summary

Absa Group is seeking an External Sales Consultant to drive sales growth and service delivery. This role involves actively pursuing sales opportunities, engaging customers to meet their needs, and maintaining robust relationships within the community. The successful candidate will possess a Bachelor's Degree in Banking and a passion for customer engagement while upholding the bank's commitment to inclusivity and diversity.

Qualifications

• Bachelor's Degree in Banking is required.
• Experience in sales performance, especially in B2C environments.

Responsibilities

• Own and deliver all individual performance targets for external sales.
• Identify opportunities for sales growth and build customer networks.
• Deliver sales and service targets across assigned areas.

Skills

Sales Performance

Customer Engagement

Networking

Education

Bachelor's Degree in Banking

Job description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future, and shape our destiny as a proudly African group.

Job Summary

Overall job purpose

The External Sales Consultant is responsible for actively pursuing sales growth (volume and value) and service delivery competitiveness by:

• Owning & delivering all individual performance targets for the allocated portfolio of external sales activities (Full accountability)
• Supporting collaborative sales activities between relationship banking, business banking, and corporate banking
• Upholding sales disciplines required to support sustainable relationships in relevance to scheme management
• Planning and conducting education on Absa’s value proposition to customers in support of sales and migration targets within the area
• Identifying opportunities and representing Absa in external sales engagements within assigned areas, e.g., workplace banking schemes, public forums, major events, festivals, etc.
• Improving overall Absa performance through the identification of sales and cross-sell opportunities and active engagement with colleagues across branches and regions
• Actively building networks and relationships within the assigned area to support lead generation and increase Absa's visibility

Job Description

Key accountabilities

Planning and Growth

• Achieving sales performance objectives in B2C environments, including Inclusive Banking, Entry Level, and Bulk Acquisition Sales
• Delivering sales and service targets within assigned areas
• Collaborating on sales opportunities across business disciplines
• Ensuring end-to-end sales fulfillment and driving scheme penetration for EVP schemes
• Contributing to regional sales strategies and plans
• Proactively planning weekly activities to drive sales growth
• Identifying and leveraging cross-sell opportunities
• Monitoring and improving own sales and service performance
• Building networks within the area for events and forums
• Prospecting potential clients and converting leads into business
• Providing feedback to product and performance teams for improvements
• Engaging existing clients on new products and migration strategies
• Executing campaign management and daily sales planning
• Applying effective time management and adhering to sales standards

Customer and Stakeholder Management

• Understanding customer segments to support sales planning
• Engaging customers to understand needs and delivering end-to-end solutions
• Resolving client queries efficiently
• Ensuring a holistic customer experience and contributing to customer satisfaction scores
• Participating in client engagement routines
• Acting as a brand ambassador

Colleague

• Contributing to team activities and supporting peers
• Monitoring personal sales performance
• Sharing best practices and supporting business growth initiatives
• Living the bank’s values and fostering positive team behavior

Risk and Regulatory Management

• Adhering to policies, regulatory, and compliance requirements
• Managing devices and resources effectively
• Providing quality consultations to prevent mis-selling
• Applying governance and controls in sales and service delivery
• Staying updated on regulatory changes and applying them
• Reporting sales activities and planning migrations accurately

Education

Bachelor's Degree in Banking

Absa Bank Limited is an equal opportunity employer. Preference will be given to candidates from designated groups to promote workforce diversity. The bank reserves the right not to fill the position if suitable candidates are not found.