Consultant, Risk Execution

Standard Bank Group; Roodepoort; On-site; ZAR 350,000 - 450,000; Full time

Job summary

A leading financial services provider in South Africa is seeking a Quality Assurance Analyst to conduct evaluations on call centre staff and ensure compliance with set standards. The ideal candidate will have at least 5 years of call centre experience, 2 years in quality assurance, and strong understanding of insurance products. This role is essential for maintaining high-quality service and adherence to regulations.

Qualifications

• Minimum 5 years of experience in a sales call centre.
• 2 years of quality assurance experience.
• 2 years of supervisory experience.

Responsibilities

• Conduct quality assurance evaluations on call centre staff.
• Analyze data to provide trend analysis on call audits.
• Compile weekly and monthly reports.

Skills

Sales Call centre experience

General Insurance knowledge

Articulating Information

Interacting with People

Education

Matric

RE (Regulatory Examination)

NQF Level 5 - Higher Certificates

FAIS Compliance

Job description

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

Conduct quality assurance evaluations on all call centre staff. Ensure set standards are maintained and developed. Analyze data and information to provide trend analysis on call audits done. Ensure Risk, Regulatory, Prudential & Compliance are adhered to at all times. Compile weekly and monthly reports and provide feedback to respective business units.

Qualifications

• Complete Matric
• RE (Regulatory Examination)
• NQF Level 5 - Higher Certificates or Advanced National
• FAIS Compliant
  
  

Experience

• 5 years’ experience in Sales Call centre experience
• Product Knowledge: Commercial Insurance
• General Insurance knowledge (Corporate and Business Insurance)
• 2 years’ experience in Quality Assurance
• 2 years supervisory experience
  
  

Additional Information

Behavioural Competencies

• Articulating Information
• Developing Expertise
• Following Procedures
• Interacting with People
• Interpreting Data
  
  

Technical Competencies

• Banking Process & Procedures
• Compliance
• Insurance Principles
• Insurance Products & Services
• Product and Services Knowledge