Consultant, Query Management

Standard Bank Group; Johannesburg; On-site; ZAR 25 000 - 40 000; Full time

Job summary

An innovative player in the financial services sector seeks dedicated professionals to join their dynamic team. This role focuses on delivering top-notch customer service through a multimedia Contact Centre, ensuring that both internal and external clients receive timely and effective support. With a commitment to excellence, you will contribute to the achievement of business objectives while working in a collaborative environment. Join a forward-thinking organization that values growth and development, and be part of a team that is passionate about making a difference in Africa.

Qualifications

• Minimum 3-4 years of experience in customer service.
• Knowledge of HC processes and procedures.

Responsibilities

• Provide first-line resolution to internal and external customers.
• Meet agreed customer service levels and productivity targets.

Skills

Customer Service

Communication Skills

Problem Solving

Teamwork

Education

Matric

Tools

People & Culture Systems

Payroll Administration

Job description

Company Description

Standard Bank Group is a leading Africa-focused financial services group and an innovative player on the global stage. We offer a variety of career-enhancing opportunities and the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals to businesses of all sizes, high net worth families, and large multinational corporates and institutions. We are passionate about creating growth in Africa, bringing true, meaningful value to our clients and communities, and creating a real sense of purpose for our employees.

Job Description

To provide quality first-line resolution to internal and external customers by delivering a multimedia Contact Centre service across the Standard Bank Group. To contribute to the achievement of business objectives by meeting agreed customer service levels, productivity, and other targets.

Qualifications

Minimum Qualifications: Matric

Experience Required

Minimum 3-4 years of experience. Knowledge of HC processes and procedures. Basic understanding of the customer service industry.

Additional Information

Behavioral Competencies:

1. Articulating Information
2. Checking Things
3. Embracing Change
4. Following Procedures
5. Generating Ideas
6. Interacting with People
7. Managing Tasks
8. Meeting Timescales
9. Providing Insights
10. Showing Composure
11. Team Working
12. Upholding Standards

Technical Competencies:

1. Benefits and Compensation Administration
2. Electronic Communications & Devices
3. Knowledge of P&C Policies & Procedures
4. Payroll Administration
5. P&C Operations
6. People & Culture Systems
7. Query Resolution