Consultant: Quality Assurance and Insights

Capitec Bank Ltd.; Johannesburg; On-site; ZAR 400,000 - 550,000; Full time

Job summary

A prominent banking institution is seeking a Quality Assurance and Insights Consultant to ensure the quality of products and services. Candidates should have 3-5 years in client service or quality assurance, preferably in banking, with strong analytical and communication skills. This role involves identifying improvement areas and collaborating with diverse teams. A relevant degree is preferred, and a clear criminal record is required.

Qualifications

• 3-5 years experience in client service or quality assurance in banking.
• Experience collaborating across multiple teams.
• Project and change management background.

Responsibilities

• Ensure products and services meet quality standards.
• Identify areas for improvement with stakeholders.
• Monitor the effectiveness of quality assurance efforts.

Skills

Analytical Skills

Attention to Detail

Change Management Skills

Communications Skills

Interpersonal & Relationship management Skills

Education

Grade 12 National Certificate / Vocational

Bachelor's Degree in Business Engineering or Business Administration

A relevant tertiary qualification in Quality Management

Tools

Amazon Connect

Sales Force

Speech analytics

Job description

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Consultant: Quality Assurance and Insights

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1.To see what life at Capitec is all about and complete a short assessment, pleaseclick here!

2. Once you have completed the above finalize your application by clicking apply below

• To ensure that products and services meet specific standards of quality, identify areas for improvement, enable necessary changes with stakeholders and monitor the effectiveness of efforts over time to add value to the process and the outcome.

Experience

Min:

• 3-5yrs experience in a client service, business support environment with responsibility for quality assurance, preferably in banking or finance.
• Experience of collaboration across multiple and diverse teams.
• Project and change management experience

Ideal:

• Amazon connect, Sales Force and Speech analytics experience

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Business Engineering or Business Administration
• A relevant tertiary qualification in Quality Management

Knowledge

Min:

• Deep and broad knowledge of the business area and specific domain, function or department.
• Quality management systems, tools and methodologies
• Data analysis and interpretation
• Fundamentals of behaviour change
• Change management methods, practices and tools
• Understanding of requirements, specifications and technical design
• Project management methodology

Ideal:

• Understanding of the SDLC, testing tools, programming languages

Skills

• Analytical Skills
• Attention to Detail
• Change Management Skills
• Communications Skills
• Interpersonal & Relationship management Skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06