Consultant: Quality Assurance and Insights

Capitec Client Care; Johannesburg; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A leading South African bank is seeking energetic, self-motivated individuals for a client service role in Johannesburg. The position focuses on ensuring product and service quality, requiring 3-5 years of experience in a similar environment, preferably within banking. Candidates should possess strong analytical and project management skills, as well as relevant qualifications in business or quality management.

Qualifications

• 3-5 years experience in a client service, business support environment.
• Experience of collaboration across multiple and diverse teams.
• Project and change management experience.

Responsibilities

• Ensure that products and services meet specific quality standards.
• Identify areas for improvement and enable necessary changes.
• Monitor the effectiveness of efforts over time.

Skills

Analytical Skills

Attention to Detail

Change Management Skills

Communications Skills

Interpersonal & Relationship management Skills

Problem solving skills

Project Management Skills (Methodology Specific)

Education

Grade 12 National Certificate / Vocational

Bachelor's Degree in Business Engineering or Business Administration

Relevant tertiary qualification in Quality Management

Tools

Amazon connect

Sales Force

Speech analytics

Job description

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Date: 4 Aug 2025

Location: Johannesburg, GT, ZA

Company: Capitec Bank Ltd

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

• To see what life at Capitec is all about and complete a short assessment, please click here!
• Once you have completed the above finalize your application by clicking apply below
  
  

Purpose Statement

• To ensure that products and services meet specific standards of quality, identify areas for improvement, enable necessary changes with stakeholders and monitor the effectiveness of efforts over time to add value to the process and the outcome.
  
  

Experience

Min:

• 3-5yrs experience in a client service, business support environment with responsibility for quality assurance, preferably in banking or finance.
• Experience of collaboration across multiple and diverse teams.
• Project and change management experience
  
  

Ideal:

• Amazon connect, Sales Force and Speech analytics experience
  
  

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational
  
  

Qualifications (Ideal Or Preferred)

• Bachelor's Degree in Business Engineering or Business Administration
• A relevant tertiary qualification in Quality Management
  
  

Knowledge

Min:

• Deep and broad knowledge of the business area and specific domain, function or department.
• Quality management systems, tools and methodologies
• Data analysis and interpretation
• Fundamentals of behaviour change
• Change management methods, practices and tools
• Understanding of requirements, specifications and technical design
• Project management methodology
  
  

Ideal:

• Understanding of the SDLC, testing tools, programming languages
  
  

Skills

• Analytical Skills
• Attention to Detail
• Change Management Skills
• Communications Skills
• Interpersonal & Relationship management Skills
• Problem solving skills
• Project Management Skills (Methodolgy Specific)
  
  

Conditions of Employment

• Clear criminal and credit record
  
  

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

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