Consultant: Quality Assurance and Insights

Capitec Bank Ltd.; Bellville; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading South African bank is seeking a Consultant for Quality Assurance and Insights. The ideal candidate has 3-5 years of experience in a client service or business support role, preferably with quality assurance responsibilities in the banking sector. This position ensures that products and services meet quality standards and involves collaboration across teams to implement improvements. Strong analytical and communication skills are essential. This role offers a dynamic work environment in Bellville, Western Cape.

Qualifications

• 3-5 years experience in client service or business support with quality assurance responsibilities, preferably in banking.
• Experience collaborating across diverse teams.
• Familiarity with project and change management.

Responsibilities

• Ensure products and services meet quality standards.
• Identify areas for improvement and implement necessary changes.
• Monitor effectiveness of quality assurance efforts.

Skills

Analytical Skills

Attention to Detail

Change Management Skills

Communications Skills

Interpersonal & Relationship management Skills

Education

Grade 12 National Certificate / Vocational

Bachelor's Degree in Business Engineering or Business Administration

A relevant tertiary qualification in Quality Management

Tools

Amazon Connect

Sales Force

Speech Analytics

Job description

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Consultant: Quality Assurance and Insights

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1.To see what life at Capitec is all about and complete a short assessment, pleaseclick here!

2. Once you have completed the above finalize your application by clicking apply below

• To ensure that products and services meet specific standards of quality, identify areas for improvement, enable necessary changes with stakeholders and monitor the effectiveness of efforts over time to add value to the process and the outcome.

Experience

Min:

• 3-5yrs experience in a client service, business support environment with responsibility for quality assurance, preferably in banking or finance.
• Experience of collaboration across multiple and diverse teams.
• Project and change management experience

Ideal:

• Amazon connect, Sales Force and Speech analytics experience

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Business Engineering or Business Administration
• A relevant tertiary qualification in Quality Management

Knowledge

Min:

• Deep and broad knowledge of the business area and specific domain, function or department.
• Quality management systems, tools and methodologies
• Data analysis and interpretation
• Fundamentals of behaviour change
• Change management methods, practices and tools
• Understanding of requirements, specifications and technical design
• Project management methodology

Ideal:

• Understanding of the SDLC, testing tools, programming languages

Skills

• Analytical Skills
• Attention to Detail
• Change Management Skills
• Communications Skills
• Interpersonal & Relationship management Skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06