Consultant: Quality Assurance and Insights

Capitec Client Care; Bellville; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading banking service provider in Bellville is seeking energetic individuals to ensure that products and services meet quality standards. The ideal candidate will have a minimum of 3-5 years of experience in client service and quality assurance, along with project management expertise. A Grade 12 certificate is essential, with a preference for candidates holding a relevant bachelor's degree. Apply to join a dynamic team committed to excellence.

Qualifications

• 3-5 years experience in a client service, business support environment with quality assurance responsibilities.
• Experience in collaboration across multiple and diverse teams.
• Project and change management experience.

Responsibilities

• Ensure products and services meet quality standards.
• Identify areas for improvement and monitor effectiveness.
• Engage with stakeholders for necessary changes.

Skills

Analytical Skills

Attention to Detail

Change Management Skills

Communications Skills

Interpersonal & Relationship management Skills

Problem solving skills

Project Management Skills

Education

Grade 12 National Certificate / Vocational

Bachelor's Degree in Business Engineering or Business Administration

Relevant tertiary qualification in Quality Management

Tools

Amazon Connect

Sales Force

Speech Analytics

Job description

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Date: 8 Aug 2025

Location: Bellville, ZA

Company: Capitec Bank Ltd

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

• To see what life at Capitec is all about and complete a short assessment, please click here!
• Once you have completed the above finalize your application by clicking apply below
  
  

Purpose Statement

• To ensure that products and services meet specific standards of quality, identify areas for improvement, enable necessary changes with stakeholders and monitor the effectiveness of efforts over time to add value to the process and the outcome.
  
  

Experience

Min:

• 3-5yrs experience in a client service, business support environment with responsibility for quality assurance, preferably in banking or finance.
• Experience of collaboration across multiple and diverse teams.
• Project and change management experience
  
  

Ideal:

• Amazon connect, Sales Force and Speech analytics experience
  
  

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational
  
  

Qualifications (Ideal Or Preferred)

• Bachelor's Degree in Business Engineering or Business Administration
• A relevant tertiary qualification in Quality Management
  
  

Knowledge

Min:

• Deep and broad knowledge of the business area and specific domain, function or department.
• Quality management systems, tools and methodologies
• Data analysis and interpretation
• Fundamentals of behaviour change
• Change management methods, practices and tools
• Understanding of requirements, specifications and technical design
• Project management methodology
  
  

Ideal:

• Understanding of the SDLC, testing tools, programming languages
  
  

Skills

• Analytical Skills
• Attention to Detail
• Change Management Skills
• Communications Skills
• Interpersonal & Relationship management Skills
• Problem solving skills
• Project Management Skills (Methodolgy Specific)
  
  

Conditions of Employment

• Clear criminal and credit record
  
  

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Apply now »