Consultant: New Business

PPS; Centurion; On-site; ZAR 25,000 - 35,000; Full time

Job summary

A leading company in the Medical Aid Industry is looking for a dedicated individual to manage the maternity process and support brokers. The role requires excellent problem-solving skills, knowledge of the Medical Aid process, and the ability to work effectively under pressure while providing high-quality service.

Qualifications

• Minimum Grade 12 required, tertiary qualification desirable.
• Knowledge of Medical Aid Industry necessary.
• Strong problem-solving and communication skills.

Responsibilities

• Capture new members' details on the administration system.
• Respond to broker inquiries and resolve issues promptly.
• Conduct welcome calls to new members to confirm information.

Skills

Problem Solving

Decision-Making

Communication

Team Collaboration

Computer Literacy

Education

Grade 12 Qualification

Tertiary Qualification

Tools

Medical Administration System

Job description

Job Description

We're seeking a dedicated individual to welcome new members and manage the maternity process. You will be responsible for receiving, investigating, and resolving broker inquiries promptly, ensuring excellent and high-quality service at all times. If you're passionate about delivering top-tier support, we want to hear from you!

Requirements

• A minimum of Grade 12 Qualification.
• Sound knowledge and understanding of the Medical Aid Industry (New Business and Underwriting).
• A tertiary qualification would be desirable.
• Excellent problem solving and decision-making skills.
• Effective telephone, business communication, writing and administration skills.
• Must be a strong team player and be able to work under pressure.
• Computer literacy and exposure to Medical Administration system.

Duties and Responsibilities

• Capture new members'/dependants' details on the administration system using application forms to register new members and dependants.
• Maintain and update SLA on the business register daily.
• Quality check and activate new member applications, including online applications and adding dependents.
• Follow up on new member applications in all statuses.
• Respond promptly and effectively to calls, correspondence, and inquiries, resolving issues efficiently.
• Assist with ad-hoc tasks for New Business.
• Provide professional and quality service to Members, Brokers, and clients.
• Conduct welcome calls to new members to confirm their information and welcome them to the scheme.
• Stay informed about market changes and trends, integrating them into underwriting standards and procedures where appropriate.