Consultant: Medical Management (x24)

Road Accident Fund; East London; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A South African government entity is seeking a Consultant in Medical Management to implement medical management activities and support claims processing. The candidate will conduct medical assessments, manage claims exceptions, and ensure stakeholder communication. A Bachelor's degree in Health Sciences and 3 years' relevant experience are required. This is a fixed-term contract position located in East London, offering a salary of R501,775.00.

Qualifications

• Bachelor’s Degree or Advanced Diploma in Health Sciences or a related qualification.
• Registration with HPCSA or SANCA required.
• 3 years of relevant experience in a Medical related environment.

Responsibilities

• Conduct medical assessments and compile injury assessment reports.
• Preauthorize claims aligned to clinical guidelines.
• Maintain relationships with stakeholders and respond to queries.

Skills

Medical assessment

Claims management

Medical bill reviewing

Customer service orientation

Clinical analytical capabilities

Education

Bachelor’s Degree in Health Sciences

Registration with HPCSA/SANCA

Job description

Overview

Division: Claims

Reference No: 6084

Location: East London, Eastern Cape, ZA

Employment Type: Fixed Term Contract

Disability (EE targeted role): Yes

T.A.S.K Grade: 11

Job Posting Salary: R501,775.00

Job Posting End Date: 25 Sep 2025

The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.

CONSULTANT: MEDICAL MANAGEMENT T.A.S.K GRADE 11 (X24)

Note: These are 36-month, fixed-term contract positions

Purpose of the job: The Consultant: Medical Management is responsible for implementing the medical management activities, medical exception handling and providing administration support in claims processing.

Key Performance Areas

• Medical management

• Conduct medical assessment and compile injury assessment reports.
• Conduct assessments and bill reviews on submitted claims, focusing on the appropriate level of care, the length of stay, and quality of care.
• Incorporate tariffs, cost savings initiative recording, and treatment protocol to ensure that all service providers adhere to the rules, and the tariff as guided by the RAF and / or any that is considered reasonable.
• Preauthorize submitted claims aligned to RAF clinical guidelines including the RAF formulary, treatment protocols and related tariffs.
• Escalation of complex cases for multi-disciplinary review and adjudication.
• Participate in the consultations process on the implementation of medical claims processes.

• Exception handling.

• Ensure the implementation and maintenance of a formal exception handling process within the medical management.
• Maintain the documentation and regular updating of the exception handling process.
• Maintain the implementation of an unusual occurrence procedure.

• Reporting

• Track and report against set objectives and targets.
• Report on emerging risks.
• Provide ad hoc reports on process improvement initiatives.
• Produce documents, briefing papers, reports, and presentations.

• Stakeholder management

• Deal with/and respond to correspondence.
• Maintain healthy relationships with all stakeholders.
• Follow up and resolve all queries and make recommendations on which corrective actions are appropriate.
• Follow up and feedback to all stakeholders to keep them updated on the status of a query.
• Respond to queries within the predefined turnaround times.

Qualifications

• Bachelor’s Degree/Advanced Diploma in Health Sciences /Medical related qualification.
• Registration with HPCSA/SANCA

Experience

• Relevant 3 years’ experience in a Medical related environment

Technical and Behavioral Competencies Required

• Claims management process/ processes and systems.
• Medical product management
• Medical bill reviewing
• Medical case management
• Complex problem identification, solving and decision making
• Customer value proposition
• Strong clinical analytical capabilities
• Knowledge of motor vehicle accident legislation
• Planning, Organising and Coordinating.
• Personal Mastery.
• Judgement and Decision Making.
• Ethics and Values.
• Client Service Orientation.

NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs.”

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.