Consultant: Knowledge and Insights

Old Mutual Life Assurance Company (SA) Ltd; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Old Mutual Life Assurance Company (SA) Ltd seeks an experienced Insights and Market Research Specialist to deliver customer, market and business insights for marketing growth. You will analyze customer segments, behaviours and industry trends and communicate findings clearly to stakeholders across the organisation.

The role requires strong analytical skills, experience in qualitative and quantitative research, and the ability to translate data into business recommendations that drive

Qualifications

• Bachelor’s degree in a relevant field required; honours/PG qualification advantageous.
• Professional certification in Market Research, Data Analytics or BI preferred.
• 3–5 years’ experience in Research, Customer/Market Insights, Analytics or Strategy.
• Experience translating findings into actionable business recommendations.

Responsibilities

• Deliver customer, market and business insights to inform marketing strategies.
• Conduct qualitative and quantitative research and translate findings into recommendations.
• Develop and maintain understanding of customer segments, behaviours and needs.
• Produce reports, dashboards and presentations for stakeholders across the organisation.

Skills

Market research

Customer insights

Data analysis

Qualitative research

Quantitative research

Report writing

Stakeholder engagement

Data storytelling

Business intelligence

Analytics

Education

Bachelor's degree (NQF 7)

Honours or postgraduate in Marketing/Analytics

Job description

Let’s Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description Key Result Areas

Interprets market, customer and industry trends to identify opportunities and provide evidence-based recommendations that support business growth and marketing effectiveness. Conducts research activities to support strategic initiatives, customer understanding and business decision-making. Develops and maintains a strong understanding of customer segments, behaviours, needs, expectations and emerging market trends through qualitative and quantitative research. Supports the measurement and evaluation of marketing activities, campaigns and initiatives to identify opportunities for improvement and optimization. Collects, collates, analyses and interprets data using appropriate research methodologies, tools and frameworks. Produces high-quality reports, dashboards, presentations and insight papers that inform strategic and operational decisions. Provides research-based information and business advice to stakeholders across the organisation. Supports the effective management and use of data assets, ensuring stakeholders derive maximum value from available information and insights. Builds strong relationships with internal stakeholders to understand business challenges and identify research opportunities that support key objectives. Communicates findings and recommendations effectively to both technical and non-technical audiences. Contributes to the development of a customer‑centric culture by ensuring customer insights inform business decisions and strategic priorities. Maintains awareness of emerging industry trends, technologies, market developments, and best practices within the research and insights field. Demonstrates continuous learning and professional development to strengthen analytical, research, and consulting capabilities.

Requirements

Skills, Qualifications and Experience required: Relevant Bachelor's Degree (NQF 7) Advantageous Honours Degree or Postgraduate Qualification in Marketing, Market Research, Analytics, Consumer Insights, Economics, Statistics, Behavioural Science or a related field. Professional certification in Market Research, Data Analytics, Customer Insights, Business Intelligence, Data Visualisation, or related disciplines. Experience 3-5 years' experience in Research, Customer Insights, Market Research, Consumer Insights, Analytics, Business Intelligence, Strategy or a related field. Experience conducting qualitative and quantitative research and translating findings into actionable business recommendations. Experience working with customer, market, competitor and industry data to support business decision-making. Experience analysing data and presenting insights to a range of stakeholder groups. Strong report writing, data interpretation and presentation skills. Demonstrated ability to manage multiple projects and priorities effectively. Experience within Financial Services, Marketing, Consulting, Retail or a customer‑centric environment will be advantageous.

Technical Skills

Market Research and Analysis Customer and Consumer Insights Data Collection and Analysis Market and Trend Analysis Data Interpretation and Storytelling Quantitative and Qualitative Research Methodologies Analytical Thinking and Problem Solving Business Insight Generation Stakeholder Engagement and Consulting Report Writing and Presentation Skills

Key Success Measures

Delivery of high‑quality customer, marketing and business insights that support informed decision‑making. Improved understanding of customer needs, expectations, behaviours and market trends. Identification of opportunities that enhance customer experience, marketing effectiveness and business performance. Production of accurate, relevant and actionable research outputs and recommendations. Credible and trusted relationships with stakeholders across Group Marketing and the broader business. Consistent delivery of research projects within agreed timelines and quality standards. Clear communication of insights that influence strategic and operational outcomes. Effective use of data and evidence to identify opportunities, risk and emerging market trends. Contribution to a data‑driven and customer‑centric culture across the organisation.

Role Overview

In this role, you will help shape strategic decision‑making by delivering customer, market and business insights that inform marketing strategies, improve customer experiences, and identify opportunities for growth. You will play an important role in helping the business better understand customer needs, behaviours, expectations and emerging trends through robust research and analysis. Based on the official profile, the role includes interpreting market and customer trends and making recommendations on business opportunities and marketing strategies that improve the organisation's position and profitability. You will work across marketing, digital, customer, brand and business teams to gather evidence‑based insights, evaluate marketing effectiveness, and support data‑driven decision‑making. This role offers an exciting opportunity for someone who enjoys solving business problems through research, analysis and storytelling, while influencing decisions that create measurable impact. This is an ideal opportunity for an individual who combines strong analytical skills with intellectual curiosity, a customer‑centric mindset, and the ability to communicate insights in a clear and compelling manner. You will contribute to a high‑performing Knowledge & Insights team that helps shape the future direction of marketing and customer strategy through fact‑based recommendations and strategic market intelligence.

Additional Skills

Action Planning, Analytical Thinking, Computer Literacy, Data Analysis, Database Reporting, Data Classification, Data Compilation, Data Controls, Data Encoding, Data Modelling, Evaluating Information, Market Analysis, Market Research Analysis, Report Review, Target Market Segmentation Competencies Business Insight Collaborates Communicates Effectively Customer Focus Decision Quality Ensures Accountability Manages Complexity Nimble Learning

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

21 September 2026 , 23:59

Appointment Details

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Story

Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending. We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.