Consultant - ITIL Process and Service Management - Johannesburg SA

Infosys; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A leading technology consulting firm seeks a Consultant in Johannesburg to deliver high-quality service solutions and manage projects effectively. This position requires strong ITIL expertise and proven skills in change management, business analysis, and communication, providing a great opportunity for professional growth within a diverse culture.

Qualifications

• Strong in ITIL concepts.
• Service Management experience with conducting monthly service reviews.
• Excellent verbal and written communication skills.

Responsibilities

• Support the consulting team in project phases including design and deployment.
• Accountable for day-to-day service delivery and user request resolution.
• Coordinate regional services and guide teams for smooth operations.

Skills

Project Management Methodology

Change Management

Business Analysis

Data Management

Job description

Technology ITIL Process and Service Management

Location Johannesburg

Business Unit CISRCL

Compensation Competitive (including bonus)

Job Description

Today the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

At Infosys we assure that your career will never stand still we will inspire you to build whats next and we will navigate further together. Our journey of learnability values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

Your role

As an Consultant you are supporting the consulting team in different phases of the project including problem definition effort estimation design deployment and participate in unitlevel and organizational initiatives WITH the objective of providing high quality and valueadding consulting solutions to customers within the guidelines policies and norms of Infosys. The objective of this role is to ensure strong alignment between the regional business requirements and global strategy customer and stakeholder management and coordination of regional services.

Accountable for daytoday service delivery of incidents user request resolution and support activities like monitoring for the region

Oversee the operations for the region

Captures Regional demand for planning and prioritization.

Local Service Introductions Coordinate with Global / Offshore Leads and validate service introductions to ensure alignment with strategic programs

Guide and handhold regional teams to ensure smooth operations

Responsible for generating new ideas along with the onsite and offshore team to improve the overall service

Participate in regional CAB and coordinate the change with extended support

Participate in Critical / Major incident coordination activities for the region

Required

Functional process knowledge demonstrates the working knowledge of process in at least one functional area in order to document specific asifs customer processes identify gaps and independently map tobe processes

Industry / Domain knowledge applies in depth knowledge of the principles of industry lexicon competitor landscape subverticals and related best practices to provide insights to the customer across the entire function.

Knows at least basic elements of the package / product architecture

Ability to understand and use advanced solution design methods in slightly complex client scenarios to ensure that requirements and functional specifications are defined for endtoend solution and clients approval is obtained.

Strong in ITIL concepts

Service Management experience with experience conducting Monthly service reviews with Business stake holders

Incident Management Problem Management Change Management

Escalation Management and Ability to work with senior stake holders

Expertise in Networking preferred

Able to drive the quality and innovation initiatives

Ability to work with teams from various departments and Vendors

Excellent written and verbal communication skills

Business relationship improvement

Personal

Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include :

High analytical skills

A high degree of initiative and flexibility

High customer orientation

High quality awareness

Excellent verbal and written communication skills

About Infosys

Infosys is a global leader in nextgeneration digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AIpowered core that helps prioritize the of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our alwayson learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.

Visit to see how Infosys can help your enterprise navigate your next.

All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer

Required Experience :

Contract

Key Skills

Project Management Methodology,Project / Program Management,Change Management,Order Management System,Business Analysis,Visio,Data Management,Project Management,Metadata,Management Consulting,Data Analysis Skills,Taxonomy

Employment Type : Full Time

Experience : years

Vacancy : 1

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