Consultant : Functional Application Support

SITA SOC; Centurion; On-site; ZAR 250,000 - 450,000; Full time

Job summary

A leading company in South Africa is seeking a Consultant: Functional Application Support to offer specialized support to clients and enhance application systems in line with service level agreements. The role demands a solid background in ICT, strong advisory capabilities, and a commitment to excellence in service delivery.

Qualifications

• Minimum NQF level 6 qualification required.
• At least 5-6 years of experience in functional application support.

Responsibilities

• Provide Functional Application Support services per service level agreements.
• Implement functional system enhancements according to client requests.
• Pro-actively manage risks affecting performance and delivery to clients.

Skills

Business Process Management

Software integration testing

Customer Relationship management

Functional Support Methodologies

IT Security standards and practices

Education

3-year National Diploma / Degree in an ICT related field

Job description

Job title : Consultant : Functional Application Support

Job Location : Gauteng, Centurion Deadline : June 20, 2025 Quick Recommended Links

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Purpose of the job

• To provide Functional Application Support services related to specific clients and application systems according to service elements as specified in the applicable service level agreements.

Key Responsibility Areas

• To ensure a Financially stable environment.
• Provide Business Advisory Services. Oversee and Provide Functional Application Support service.
• Implement functional system enhancements / changes in accordance with client request.
• Provide Integrated Management information support solutions to clients and management.
• Pro-actively manage risks that might affect SITA’s performance and delivery to clients.

Qualifications and Experience

• Minimum : 3-year National Diploma / Degree in an ICT related field or equivalent qualification - at least NQF level 6.
• Experience : 5- 6 years’ experience in functional application support, specifically on the Department of Higher
• Education mainframe systems.

Knowledge of :

• Good understanding of the client business. (Business processes, policies and / or business operations).
• Business Process Management (BPM).
• Software integration testing, system integration testing, user acceptance testing and implementation of acceptance testing procedures.
• Understanding of enterprise business systems.
• ICT strategies and development of operational plans.
• Good ICT industry exposure with Application development / support trends (new / unusual / ground-breaking solutions).
• Software configuration / release management principles.
• managing ICT Projects.
• Information management.
• Customer Relationship management. SITA
• Internal processes.
• Functional Support Methodologies.
• IT Security standards and practices.
• Service management principles.
• ITIL, COBIT, CMMI, QuEST, ISO Standards.