Consultant, Client Service Centre

Standard Bank Group; Johannesburg; On-site; ZAR 300,000 - 400,000; Part time

Job summary

A leading banking institution in Johannesburg is seeking an Entry Level Administrative Support to assist the Relationship team. This role involves providing fulfilment-based transactional banking services, supporting the Client Services Manager, ensuring compliance with policies, and managing client interactions. The ideal candidate should have a banking degree and 1–2 years of relevant experience. This is a contract position.

Qualifications

• Minimum of 1–2 years in a customer-facing role, preferably within banking or financial services.
• Familiarity with handling client queries across multiple platforms (e.g., phone, email, chat).
• Demonstrated ability to resolve customer issues efficiently and escalate when necessary.

Responsibilities

• Provide administrative support to the Relationship team.
• Deliver fulfilment-based transactional banking services.
• Support the Client Services Manager to meet client expectations and maintain service levels.

Skills

Customer service

Problem resolution

Verbal communication

Teamwork

Education

First Degree Banking

Tools

Salesforce

Customer 1st

CPS

Mobius

Job description

Overview

To provide an efficient and technically proficient administrative support function to the Relationship team. Proactively providing a fulfilment based transactional banking service. To support the Client Services Manager in meeting internal and external client expectations by ensuring service levels are maintained. Ensure strict compliance with laid-down policies and procedures within the Risk Management Framework. To also understand the risks associated with the handling of client information.

Responsibilities

• Provide administrative support to the Relationship team.
• Deliver fulfilment-based transactional banking services.
• Support the Client Services Manager to meet internal and external client expectations and maintain service levels.
• Adhere to policies and procedures within the Risk Management Framework.
• Understand and manage risks associated with handling client information.

Qualifications

First Degree Banking

Experience Required

• Experience using systems such as Customer 1st, CPS, and Mobius to manage client interactions and banking processes.
• Minimum of 1–2 years in a customer-facing role, preferably within banking or financial services.
• Familiarity with handling client queries across multiple platforms (e.g., phone, email, chat).
• Demonstrated ability to resolve customer issues efficiently and escalate when necessary.
• Exposure to Salesforce or similar CRM tools is advantageous.

Behavioural Competencies

• Checking Things
• Developing Expertise
• Embracing Change
• Following Procedures
• Inviting Feedback
• Managing Tasks
• Producing Output
• Pursuing Goals
• Seizing Opportunities
• Team Working
• Thinking Positively
• Upholding Standards

Technical Competencies

• Banking Process & Procedures
• Client Servicing
• Processing
• Product Knowledge (Consumer Banking)
• Query Resolution
• Verbal Communication

Job Details

• Seniority level: Entry level
• Employment type: Contract
• Job function: Other