Consultant, Cash (Level 1)

Standard Bank Group; Viljoenskroon; On-site; ZAR 120,000 - 180,000; Full time

Job summary

A leading Africa-focused financial services group seeks a candidate for a role centered around cash handling and client experience. You will manage various cash-related matters in a branch environment and play a key role in ensuring compliance with banking policies and procedures, contributing to exceptional client service.

Qualifications

• 1-2 years branch banking experience.
• Experience with bank's policies related to teller/frontline support.
• Familiarity with bulk cash and ATMs.

Responsibilities

• Attend to cash-related matters for walk-in customers and ATMs.
• Form accurate assessments based on client needs.

Skills

Client Coverage

Personal and Private Banking

Understanding cash handling legal aspects

Education

NQF Level 5

Job description

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To attend to any cash related matter (e.g., walk-in customers, ATM's) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers in line with client experience and laid down requirements.

Qualifications

Minimum Qualification:

• NQF Level 5
  
  

Experience Required:

• Client Coverage
• Personal and Private Banking
• 1-2 years branch banking experience, understanding the bank's laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs
• Familiar with the legal aspects regarding cash handling
• Knowledge of other departments and their functions within a branch
  
  

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Examining Information
• Exploring Possibilities
• Following Procedures
  
  

Technical Competencies:

• Application & Submission Verification (Business Banking)
• Banking Process & Procedures
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding & Product Knowledge (Consumer Banking)
• Processing