Consultant, Cash (Level 1)

Standard Bank Group; Kariega; On-site; ZAR 30,000 - 42,000; Full time

Job summary

Join Standard Bank Group to manage cash-related matters while enhancing client experience. In this role, you will leverage your knowledge of banking processes and provide frontline support to customers, making a significant impact in a dynamic environment focused on Africa's growth.

Qualifications

• 1-2 years of branch banking experience.
• Understanding of bank's policies and procedures related to tellers/frontline support.
• Familiarity with legal aspects of cash handling.

Responsibilities

• Attend to cash-related matters for walk-in customers and ATMs.
• Form accurate assessments based on client demands.
• Act consistently to align with client experience.

Skills

Client Coverage

Personal and Private Banking

Legal aspects of cash handling

Banking processes & procedures

Job description

To attend to any cash-related matter (e.g., walk-in customers, ATMs) while forming an accurate assessment and understanding of that demand, acting on it in a manner that consistently aligns with client experience and established requirements.

Qualifications

Experience Required :

• Client Coverage
• Personal and Private Banking
• 1-2 years of branch banking experience, with understanding of the bank's policies and procedures related to tellers/frontline support, bulk cash, and ATMs
• Familiarity with legal aspects of cash handling
• Knowledge of other departments and their functions within a branch

Additional Information

• Adopting practical approaches
• Articulating information
• Examining information
• Exploring possibilities
• Following procedures
• Application & submission verification (Business Banking)
• Banking processes & procedures
• Customer acceptance & review (Consumer Banking)
• Processing

Are you passionate about Africa's potential? Are you driven to succeed? At Standard Bank Group, over 50,000 dedicated individuals share a common purpose: Africa is our home, and we drive her growth. We believe our people are our greatest asset and strive to create a thriving environment where you can bring your whole self to work, pursue your dreams, and shape a brighter future for Africa. Join us if you're ready to turn your passion into impact and make a real difference as part of a dynamic team.