Consultant, Cash (Level 1)

Standard Bank Group; Johannesburg; On-site; ZAR 25,000 - 35,000; Full time

Job summary

A leading African financial services provider in Johannesburg is looking for an entry-level Cash Consultant to manage cash-related matters in the branch and enhance customer experience. Ideal candidates will have a Matric certificate and a National Certificate in Banking (NQF5). A minimum of 1-2 years of relevant branch experience is essential. This role offers full-time employment with opportunities to work alongside motivated professionals.

Qualifications

• 1-2 years of relevant banking experience required.
• Thorough understanding of banking policies and procedures is essential.
• Legal knowledge of cash handling is mandatory.

Responsibilities

• Attend to cash-related matters in the branch.
• Assess customer needs to ensure high client experience standards.

Skills

Branch banking experience

Cash handling knowledge

Customer service skills

ATM management

Education

Matric certificate

National Certificate in Banking (NQF5)

Job description

Overview

Company Description Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description To attend to any cash related matter (e.g., walk-in customers, ATMs) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers in line with client experience and laid down requirements.

Responsibilities

• Attend to cash-related matters in the branch (e.g., walk-in customers, ATM issues) and assess customer needs to respond in line with client experience standards and laid down requirements.

Qualifications

• Matric certificate
• National Certificate in Banking (NQF5 FAIS recognised qualification)

Required Experience

• A minimum of 1-2 years of relevant experience is imperative.
• Candidates must demonstrate extensive and comprehensive branch banking experience. It is essential that applicants possess a thorough understanding of the bank's established policies and procedures, particularly in relation to teller operations and frontline support. Proficiency in managing bulk cash transactions and ATM operations is non-negotiable. A robust grasp of legal aspects pertaining to cash handling is mandatory. Furthermore, candidates are required to exhibit an in-depth knowledge of the functions performed by various departments within the branch structure.

Behavioral Competencies

• Adopting Practical Approaches
• Articulating Information
• Examining Information
• Following Procedures
• Managing Tasks
• Producing Output
• Providing Insights
• Understanding People
• Upholding Standards

Technical Competencies

• Application & Submission Verification (Business Banking)
• Banking Process & Procedures
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding (Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Consulting, Information Technology, and Sales