Consultant, Cash (Level 1)

Brightvision Capital Partners, LLC; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading financial services institution is hiring for a cash-related position in Johannesburg. The role includes attending to walk-in customers and managing cash transactions while ensuring compliance with established banking procedures. Ideal candidates will have 1-2 years of relevant experience and a National Certificate in Banking. Strong customer service skills and a thorough understanding of branch operations are essential.

Qualifications

• 1-2 years of relevant experience in banking.
• Extensive knowledge of teller operations and frontline support.
• Proficiency in managing bulk cash transactions.

Responsibilities

• Attend to cash-related matters for walk-in customers.
• Provide exceptional client experience in handling transactions.
• Ensure adherence to bank's policies regarding cash operations.

Skills

Branch banking experience

Cash handling proficiency

Understanding of bank policies

Customer service skills

Education

Matric certificate

National Certificate in Banking (NQF5 FAIS)

Job description

• Business Segment: Personal & Private Banking

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To attend to any cash related matter (e.g., walk-in customers, ATM's) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers in line with client experience and laid down requirements.

Qualifications

• Matric certificate
• National Certificate in Banking (NQF5 FAIS recognised qualification)

Required Experience:

• A minimum of 1-2 years of relevant experience is imperative.
• Candidates must demonstrate extensive and comprehensive branch banking experience. It is essential that applicants possess a thorough understanding of the bank's established policies and procedures, particularly in relation to teller operations and frontline support. Proficiency in managing bulk cash transactions and ATM operations is non-negotiable. A robust grasp of legal aspects pertaining to cash handling is mandatory. Furthermore, candidates are required to exhibit an in-depth knowledge of the functions performed by various departments within the branch structure.

Additional Information

• Adopting Practical Approaches
• Articulating Information
• Examining Information
• Following Procedures
• Managing Tasks
• Producing Output
• Providing Insights
• Upholding Standards
• Application & Submission Verification (Business Banking)
• Banking Process & Procedures
• Customer Acceptance & Review (Consumer Banking)