Consultant, Cash (Level 1)

Standard Bank Group; Durban; On-site; ZAR 120,000 - 240,000; Full time

Job summary

A leading financial services group in South Africa seeks a banking professional to manage cash-related transactions and customer interactions. The role requires strong adherence to policies and procedures while ensuring a high level of client satisfaction, with recognized qualifications in banking or related fields.

Qualifications

• 3-4 years previous branch banking experience.
• Understanding policies and procedures related to tellering/frontline support.
• Familiar with legal aspects regarding cheques and cash handling.

Responsibilities

• Attend to any cash-related matter including walk-in customers and ATMs.
• Assess demand to ensure excellent client experience according to requirements.

Skills

Adopting Practical Approaches

Articulating Information

Examining Information

Exploring Possibilities

Following Procedures

Education

National Certificate in Banking (NQF5 FAIS Aligned Qualification)

Secondary/High school/A levels/Matric

Job description

Company Description

Standard Bank Group is a leading Africa-focused financial services group and an innovative player on the global stage. We offer a variety of career-enhancing opportunities and the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals to businesses of all sizes, high net worth families, and large multinational corporates and institutions. We are passionate about creating growth in Africa, bringing true, meaningful value to our clients and communities, and creating a real sense of purpose for our employees.

Job Description

To attend to any cash-related matter (e.g., walk-in customers, ATMs) while forming an accurate assessment of the demand to act on it in a manner that consistently delivers excellent client experience and adheres to laid-down requirements.

Qualifications

Minimum Qualifications

• Secondary/High school/A levels/Matric
• National Certificate in Banking (NQF5 FAIS Aligned Qualification)

Experience

• Branch Operations
• 3-4 years previous branch banking experience, understanding policies and procedures related to tellering/frontline support, foreign exchange, bulk cash, and ATMs
• Familiar with legal aspects regarding cheques and cash handling
• Knowledge of the functions of other departments within the branch

Additional Information

Behavioral Competencies

• Adopting Practical Approaches
• Articulating Information
• Examining Information
• Exploring Possibilities
• Following Procedures

Technical Competencies

• Application & Submission Verification (Business Banking)
• Banking Processes & Procedures
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding (Consumer Banking)
• Processing