Consultant, Cash (Level 1)

Standard Bank Group; De Aar; On-site; ZAR 25 000 - 45 000; Full time

Job summary

An established industry player in financial services seeks a dedicated individual to enhance client experiences while managing cash-related matters. This role involves attending to walk-in customers and ATMs, ensuring compliance with banking policies, and delivering exceptional service. The successful candidate will join a team that values growth and purpose, contributing to meaningful client relationships and community development. If you are passionate about banking and customer service, this opportunity offers a chance to thrive in a dynamic environment.

Qualifications

• 3-4 years of branch banking experience with strong knowledge of policies.
• Familiarity with legal aspects regarding cheques and cash handling.

Responsibilities

• Attend to cash-related matters while ensuring a positive client experience.
• Assess demand accurately and act according to laid-down requirements.

Skills

Branch Operations

Cash Handling

Customer Service

Banking Policies

Education

Secondary/High School/A Levels/Matric

National Certificate in Banking (NQF5 FAIS Aligned Qualification)

Job description

Company Description

Standard Bank Group is a leading Africa-focused financial services group and an innovative player on the global stage. We offer a variety of career-enhancing opportunities and the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals to businesses of all sizes, high net worth families, and large multinational corporates and institutions. We are passionate about creating growth in Africa, bringing true, meaningful value to our clients and communities, and creating a real sense of purpose for our employees.

Job Description

To attend to any cash-related matter (e.g., walk-in customers, ATMs) while forming an accurate assessment of the demand to act on it in a manner that consistently delivers a positive client experience and adheres to laid-down requirements.

Qualifications

Minimum Qualifications

• Secondary/High school/A levels/Matric
• National Certificate in Banking (NQF5 FAIS Aligned Qualification)

Experience

• Branch Operations
• 3-4 years of previous branch banking experience, understanding the bank's policies and procedures related to tellering/frontline support, foreign exchange, bulk cash, and ATMs.
• Familiarity with legal aspects regarding cheques and cash handling.
• Knowledge of the functions of other departments within the branch.

Additional Information

Behavioral Competencies

• Adopting Practical Approaches
• Articulating Information
• Examining Information
• Exploring Possibilities
• Following Procedures

Technical Competencies

• Application & Submission Verification (Business Banking)
• Banking Processes & Procedures
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding (Consumer Banking)
• Processing