Configuration Manager / Change Manager

Parvana; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

An established industry player is seeking a skilled Change and Configuration Manager to enhance their IT service management. This role involves maintaining the integrity of the ServiceNow Configuration Management Database (CMDB), leading Change Management processes, and collaborating with cross-functional teams. You will have the opportunity to implement governance policies, conduct audits, and facilitate Change Advisory Board meetings, ensuring alignment with ITIL standards. Join a forward-thinking firm that values collaboration and sustainable practices, where your expertise will contribute to long-term value creation and operational excellence.

Qualifications

• 5 years of experience in ITIL-based Change and Configuration Management roles.
• Strong understanding of ITSM frameworks and best practices.

Responsibilities

• Maintain accurate data within the ServiceNow CMDB and ensure its integrity.
• Lead the Change Management process to minimize IT service disruption.

Skills

ITIL-based Change Management

Configuration Management

Data Governance

ServiceNow

Auditing Skills

Collaboration Skills

Education

Relevant tertiary degree (IT, Computer Science)

Tools

ServiceNow

Job description

About our client :

Our client is a global investment advisory firm focusing on long-term value creation through investment strategies. They work with a diverse group of institutional partners and pride themselves on their collaborative sustainable inclusive culture and performance.

What you will be doing :

• Maintain accurate data within the ServiceNow Configuration Management Database (CMDB).
• Ensure proper mapping of Configuration Items (CIs) and their dependencies.
• Perform regular audits and data quality checks to ensure CMDB integrity.
• Develop and enforce governance policies for configuration management.
• Lead the end-to-end Change Management process to minimise IT service disruption.
• Review and assess change requests for risk compliance and alignment with business objectives and ITIL standards.
• Facilitate Change Advisory Board (CAB) meetings with relevant stakeholders.
• Monitor change implementation and report on outcomes identifying areas for process improvement.
• Collaborate with the ServiceNow development team to configure, design, and maintain workflows for change and configuration processes.
• Identify opportunities to enhance automation and process efficiency using platform capabilities.
• Ensure platform functionality aligns with organisational needs.
• Act as a liaison between IT business units and vendors for change and configuration activities.
• Provide training and support to stakeholders to ensure consistent process adherence.

What our client is looking for :

• A relevant tertiary degree would be beneficial (IT, Computer Science, etc.)
• ITIL Practitioner: Service Configuration Management
• ITIL Specialist: Plan, Implement, and Control
• Additional ITIL certifications (advantageous)
• ServiceNow Certified Implementation Specialist (CIS) Change Management or CMDB
• Additional ServiceNow certifications (advantageous)
• 5 years of experience in ITIL-based Change and Configuration Management roles
• Strong understanding of ITSM frameworks and best practices
• Experience initiating and chairing Emergency Change Advisory Board (ECAB) meetings
• 3 years of hands-on experience with ServiceNow focused on Change Management and CMDB modules
• Experience working in multinational organisations and managing cross-functional teams
• Solid understanding of data governance and regulatory compliance requirements

Job ID: J106883

For a more comprehensive list of opportunities that we have on offer, do visit our website.

Employment Type : Full Time

Experience : years

Vacancy : 1