Configuration Analyst

Multichoice Group; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Join a leading media and entertainment powerhouse as a Configuration Analyst, where you'll play a key role in managing complex system configurations and stakeholder interactions. With a focus on delivering high-quality solutions, you'll leverage your IT diploma and solid experience to enhance system performance and drive improvements across diverse teams.

Qualifications

• Minimum of 3 years' relevant experience in system configuration management.
• Experience with configuring systems.
• Knowledge of SDLC development practices.

Responsibilities

• Collaborate with stakeholders and manage expectations throughout the project lifecycle.
• Implement products configuration and conduct system impact analysis.
• Provide technical expertise and support to users across the organization.

Skills

SQL Scripting

Stakeholder Management

Risk Management

Problem Management

Configuration Management

Excellent Communication Skills

Education

National Diploma in Information Technology / BCom or BSc Informatics / BSc Computer Science / BCom Information Systems

Tools

Microsoft Team Foundation Server

Oracle

SQL Server

Job description

The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security.

Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto.

We're proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing an exceptional customer experience.Join Africa's most loved storyteller!Purpose of the PositionThe purpose of the Configuration Analyst is to configure, test, correct and document large and / or complex solutions from supplied specifications / requirements using agreed standards, architectures and tools, to achieve a well-engineered result.Key Performance ObjectivesStakeholder ManagementCollaborate with stakeholders including business users, project managers, developers, and subject matter experts.Facilitate communication, manage expectations, and ensure alignment among stakeholders throughout the project lifecycle.ConfigurationImplement products configurationImplement billing configuration rulesConfigure CVM offers and processesConduct system impact analysis for new billing requirementBe able to conduct production incident analysisDesign, prototype and implement the configuration of the required solution based on business requirementsTest, troubleshoot and maintain existing configurationCreate unit tests for all configured solutionsDevelop and maintain technical documentationTranslate business requirements, taking account of the target environment and existing solutions with the goal of minimizing complexityAdhere to policies, standards and procedures applicable to configuration, quality control and release managementContributes to the implementation of improvement initiatives, helping to drive a quality cultureParticipate in planning, impact and feasibility analysis, work estimation and packaging aligned with the Solution Development roadmapSystem SupportProvide technical expertise and support to stakeholders / users across the organization.Monitor and report on system performance and utilization where requiredQualifications EssentialNational Diploma in Information Technology / BCom or BSc Informatics / BSc Computer Science / BCom Information Systems / Informatics or a similarly relevant Information Technology degree or diploma from a recognized institution.ExperienceMinimum of 3 years' relevant experience in system configuration managementExperience with configuring systemsSystem Analysis knowledgeSQL Scripting is essentialCVM Offers configuration knowledgeBilling product configurationBilling System Platform knowledgeExperience in SDLC development practicesExperience of working in a high-pressure environment and working to tight deadlinesITIL knowledgePreferred technologies : Microsoft Team Foundation Server, Microsoft SuitePreferred databases technologies : Oracle, SQL ServerTechnical CompetenciesExcellent Communication Skills (both verbal and written)Strong stakeholder engagement and stakeholder management skillsRequirement ManagementRisk ManagementProblem ManagementConfiguration ManagementExcellent time management skillsInnovative & Strong CollaboratorAssertivenessPlanning and organizing