Concierge Retail - iStore Gateway Durban KZN

Core Group; KwaZulu-Natal; On-site; ZAR 120 000 - 240 000; Full time

Job summary

An established industry player is seeking a passionate Concierge to join their team. This role involves greeting customers and ensuring they receive exceptional service tailored to their needs. The ideal candidate will have a strong customer focus, effective communication skills, and a knack for developing great relationships. If you thrive in a dynamic environment and are eager to assist customers with their Apple needs, this is an exciting opportunity to make a difference in a vibrant retail setting. Join a team that values excellence and customer satisfaction!

Qualifications

• Completed Matric is essential for this role.
• Sales and customer service experience are highly valued.

Responsibilities

• Greet customers and direct them to receive efficient service.
• Discover customers' needs and provide tailored solutions.

Skills

Customer Focus

Effective Communication

Situational Awareness

Tenacity

Sales Experience

Customer Service Experience

Education

Completed Matric

Job description

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

Within the iStore, our Concierge’s mission is discovering customers’ needs. You will be responsible for greeting customers and ensuring all customers are directed accordingly to receive efficient service.

You need to have:

• Completed Matric
• Sales Experience/Customer Service Experience
• Passionate about our products and assisting customers

The right person for this role is someone with

• Customer Focus, developing great customer relationships and providing the best solutions according to customer needs
• Effective Communication, Clear and impactful communication to address the specific needs of different audiences, using multiple formats and tools
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
• Tenacity, demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges

Apply today!