Concierge Retail - iStore Gateway Durban KZN

Core Group; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

An established industry player seeks a passionate Concierge to join their team. In this role, you will be the first point of contact for customers, ensuring they receive the best service possible. Your ability to build relationships and understand customer needs will be crucial in providing tailored solutions. With a focus on effective communication and situational awareness, you'll help create a welcoming environment that enhances the customer experience. If you're enthusiastic about Apple products and enjoy assisting others, this opportunity is perfect for you!

Qualifications

• Matric completion is essential for this role.
• Sales or customer service experience is required.

Responsibilities

• Greet customers and direct them for efficient service.
• Discover customer needs and provide appropriate solutions.

Skills

Customer Focus

Effective Communication

Situational Awareness

Tenacity

Education

Completed Matric

Job description

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

Within the iStore, our Concierge’s mission is discovering customers’ needs. You will be responsible for greeting customers and ensuring all customers are directed accordingly to receive efficient service.

You Need To Have

• Completed Matric
• Sales Experience/Customer Service Experience
• Passionate about our products and assisting customers

The right person for this role is someone with

• Customer Focus, developing great customer relationships and providing the best solutions according to customer needs
• Effective Communication, Clear and impactful communication to address the specific needs of different audiences, using multiple formats and tools
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
• Tenacity, demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges

Apply today!