Concierge

Placements24; Bloemfontein; Hybrid; ZAR 134,000 - 201,000; Full time

Benefits offered by this job

Hybrid work model

Employee discounts on hotel services

Competitive salary

Opportunities for professional growth

Job summary

Placements24 seeks a personable Concierge in Bloemfontein to enhance guest experiences at a hospitality establishment. You will assist with dining reservations, tours, transportation, and local recommendations, ensuring a memorable stay.

The role requires excellent communication, a proactive approach, and strong knowledge of the Bloemfontein area. A hybrid work model is offered, with opportunities for growth and employee discounts on hotel services.

Qualifications

• Previous experience as a Concierge or guest-facing role in hospitality.
• Excellent knowledge of Bloemfontein attractions, dining and entertainment.
• Strong communication, interpersonal and problem-solving skills.
• Ability to multitask and manage multiple requests.
• Fluency in English and at least one other language is advantageous.
• Professional appearance and a helpful demeanor.

Responsibilities

• Provide a personalized and attentive service to all hotel guests.
• Assist guests with inquiries regarding hotel amenities, local attractions, and activities.
• Make reservations for restaurants, tours, transportation, and other guest requests.
• Maintain an up-to-date knowledge of events, restaurants, and services in the Bloemfontein area.
• Handle guest complaints and issues with discretion and efficiency, escalating when necessary.
• Coordinate with various departments to fulfill guest requests and ensure seamless service.

Skills

Communication skills

Interpersonal skills

Problem-solving

Multitasking

English fluency

Additional language

Job description

About the Role

Our client is looking for a personable and knowledgeable Concierge to enhance the guest experience at their esteemed establishment in Bloemfontein . You will be the go-to person for guests seeking assistance with a wide range of services, from making dining reservations and booking tours to arranging transportation and providing local recommendations. This role requires an individual with exceptional communication skills, a proactive approach, and a deep understanding of the local area and its offerings. You will play a vital role in ensuring guests have a memorable and comfortable stay.

Key Responsibilities

• Provide a personalized and attentive service to all hotel guests.
• Assist guests with inquiries regarding hotel amenities, local attractions, and activities.
• Make reservations for restaurants, tours, transportation, and other guest requests.
• Maintain an up-to-date knowledge of events, restaurants, and services in the Bloemfontein area.
• Handle guest complaints and issues with discretion and efficiency, escalating when necessary.
• Coordinate with various departments to fulfill guest requests and ensure seamless service.

Requirements

• Previous experience as a Concierge or in a guest-facing role within the hospitality industry.
• Excellent knowledge of the local area, including attractions, dining, and entertainment.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to multitask and manage multiple requests simultaneously.
• Fluency in English and at least one other language is advantageous.
• Professional appearance and a positive, helpful demeanor.

Benefits

• Competitive salary and potential for tips.
• Opportunities for professional growth and development.
• Access to employee discounts on hotel services and amenities.
• A stimulating work environment in a historically rich city.
• Hybrid work model offering flexibility in managing responsibilities.