Component Application Specialist - Wear Component

Findojobs South Africa; South Africa; On-site; USD 60,000 - 80,000; Full time

Job summary

A leading construction equipment manufacturer is seeking a Component Application Specialist focused on Undercarriage components. This role involves developing specialized initiatives for profitable after-market growth. Ideal candidates will have 5-10 years of experience in parts marketing, a strong customer focus, and excellent communication skills. The position requires onsite work five days a week in Gauteng, with 50% travel involved.

Benefits

Total rewards package

Professional growth opportunities

Leadership programs

Qualifications

• 5-10 years of Undercarriage and/or Ground Engaging Tools parts marketing experience.
• Demonstrated integrity, commitment, excellence, and teamwork.
• Strong communication skills.

Responsibilities

• Drive profitable parts and service revenue and after-market growth.
• Collect and prioritize customer needs.
• Define optimal aftermarket solutions.

Skills

Customer Focus

Service Excellence

Effective Communications

Influencing

Strategic Thinking

Education

University degree

Job description

Only for registered members

Gauteng

USD 60,000 - 80,000

Component Application Specialist - Wear Component page is loaded

Component Application Specialist - Wear Component page is loaded

Component Application Specialist - Wear Component

Apply locations Gauteng, Gauteng posted on Posted Yesterday job requisition id R0000314710

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you'rejoining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

As a Component Application Specialist - Wear Component, for Construction Industries with a focus on Undercarriage components, you will serve as the expert responsible for the development and execution of specialized initiatives to drive profitable parts and service revenue and after-market growth. The role of this assignment is that of an individual contributor who has established a reputation as an expert in a specific parts and service marketing field. Assignments/projects are complex and strategic in nature.

Must communicate effectively across product, industry, dealer and/or customer audiences to gain understanding and acceptance of ideas and recommendations.

Work across various functional business units to achieve parts & services objectives and work with global partners along with districts, dealers, and customers to implement services marketing activities and drive parts growth.

What you will do:

• Represent aftermarket Voice of Customer (VOC) & Voice of Dealer (VOD) & contribute to the Enterprise Component Strategy (ECS) projects
• Collect and prioritize Unmet Customer Needs, with a focus on where we lose and the reasons why
• Document and Disseminate Aftermarket Critical Customer Requirements, in support of parts & services development, throughout the Wear Component lifecycle in the Construction Industry segment
• Define optimal set of aftermarket solutions for each machine and/or product, considering Total Cost of Ownership (TCO) requirements
• Work with Machine and Component Product Groups to ensure aftermarket Parts & Service NPI deliverables are met
• Along with Service Marketing, develop customer messaging – key attributes and value proposition
• Develop Dealer Aftermarket Parts & Services Sales Training – Content & delivery methods
• Drive resolution of Leadership Table Dependencies

Skills You Will Have

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
• Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
• Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.

Basic Requirements:

• A completed university degree is a plus
• 5-10 years of Undercarriage and/or Ground Engaging Tools parts marketing, Undercarriage and/or Ground Engaging tools product and/or field experience.
• Candidate must demonstrate Caterpillar’s values of Integrity, Commitment, Excellence and Teamwork
• Strong communication skills
• Self-starter and team player

Top Candidates Will Also Have:

• Broad business background, specific long-term product or industry knowledge and excellent communication skills.
• Ability to build strong relationships with various stakeholders at all levels
• Ability to deal with sensitive issues, mentor, and coach, and/or persuade others on new methods of equipment application, new technology and distribution methods.
• Strong communication, presentation, and training skills
• Proficiency in data analysis
• Incumbent has previous expertise within government agencies, national associations, dealers and/or customer groups.
• Accomplished in the use of business tools for communicating ideas
• Strong project management skills

Additional Details

• Travel is 50%, domestic and international
• Onsite, 5 days a week.

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

Caterpillar is an Equal Opportunity Employer and considers applicants for all positions. Caterpillar commitsitself to the realization of employment equity goals as envisaged in the South-African Employment EquityAct and policies relating to workplace equality. Caterpillar is committed to creating a dynamic workenvironment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Formore information, visit https://www.caterpillar.com/en/careers/why-caterpillar.html

Caterpillar takes dataprivacy seriously and is committed to compliance with The Protection of Personal Information Act in SouthAfrica. Candidate CVs are used for the limited purpose of evaluating suitability for this job role and deletedfrom our database when it is no longer needed for the purpose as soon as it is practicable. For moreinformation on Caterpillar’s privacy practices, please visit our Global Data Privacy Statement.

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NB: The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.

Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.

How We Support You (Employee Benefits):

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus and additional benefits.

We value authenticity and encourage candidates to submit original, personally crafted responses throughout our hiring process. Use of AI-generated content may disadvantage your application.

Posting Dates:

Caterpillar is an Equal Opportunity Employer.

Not ready to apply? Join our Talent Community .

There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.

Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.