Compliance Officer Cleaning

KMCK Talent Sourcing; Johannesburg; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a Compliance Officer to oversee cleaning contracts and ensure operational excellence. This role involves managing quality standards, enforcing disciplinary codes, and leading change initiatives to enhance customer service in Facilities Management. The ideal candidate will possess strong people management skills, excellent communication abilities, and a solid background in corporate operations. Join a dynamic team focused on continuous improvement and delivering best-in-class service across multiple sites. If you thrive in a fast-paced environment and have a passion for operational excellence, this opportunity is for you.

Qualifications

• 5+ years of experience in Cleaning Management at middle management level.
• Strong people skills and knowledge of industrial relations.

Responsibilities

• Enforce the company’s disciplinary code and manage contract costs.
• Lead change and ensure compliance with service level agreements.

Skills

People Management

Negotiation Skills

Communication Skills

Problem Solving

Leadership

Attention to Detail

Flexibility

Education

Matric

Relevant Experience

Tools

Computer Proficiency

Job description

Purpose of the Job : The Compliance Officer (C.O.) will report to the Key Accounts Manager. The primary responsibility of the C.O. is to co-ordinate and manage the operation of all aspects of the existing business Portfolio of Cleaning Contracts and any subsequent or future contract in the region area.

Reporting : The Compliance Officer will be reporting directly to the Key Accounts Manager.

COMPETENCIES :

1. Excellent People Management skills
2. Proven negotiation and influencing skills
3. Excellent verbal and written communication skills
4. Minimum Matric or extensive relevant experience
5. 5 years Cleaning Management experience in a similar environment on middle management level
6. Relevant operations and people management experience

MINIMUM REQUIREMENTS :

1. Strong people skills and knowledge of Industrial relations
2. Strong on client relationships and strong communication skills
3. Leadership skills
4. Attention to detail
5. Sense of urgency
6. Problem solving experience
7. Be flexible and adaptable
8. Able to work independently and under pressure
9. Drivers License Code 08
10. 4-5 years in Corporate Operations
11. Computer Proficiency

KEY RESPONSIBILITIES :

1. Enforce the Company’s Disciplinary Code of Conduct
2. Control the financial and resource management of the contracts allocated to you
3. Manage quality standards and control contract costs
4. Provide professional and technical advice specific to Facilities Management Services to departments, committees, and external agencies as approved by the company
5. Ensure the work is compliant with professional standards, within devolved budgets and meets Service Level Agreements (SLAs) via sound and accountable management systems
6. Lead change and assist in the delivery of excellence in customer service and professional Facilities Management delivery, instilling a culture of continuous improvement
7. Liaise, co-ordinate and represent the service and company as a champion for customer service
8. Build a reputation for best in-class Facilities Management for customer service within all the sites allocated to you
9. Good understanding of scheduling of staffing and assign cleaning tasks productively to each position to achieve an output standard according to site specific SLAs