Complex Need Support Worker

TN United Kingdom; East London; On-site; GBP 28 000; Full time

Job summary

Join a forward-thinking organization as a Complex Need Support Worker, where you'll play a vital role in delivering exceptional housing and support services. This dynamic position involves engaging with residents, providing guidance, and ensuring their safety and well-being. You'll be the first point of contact, creating positive experiences while managing reception tasks and collaborating with a dedicated team. If you're passionate about making a difference and thrive in a supportive environment, this is the perfect opportunity for you.

Qualifications

• Experience in providing exceptional customer service.
• Ability to handle reception tasks and manage safety protocols.

Responsibilities

• Deliver high-quality housing and support services to residents.
• Manage reception duties, ensuring safety and security.

Skills

Customer Service

First Aid

Health and Safety

Teamwork

Job description

Complex Need Support Worker, East London

Location: East London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: bbb13116ed4c

Job Views: 8

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Role: Complex Need Support Worker

Pay: £28,000 a year

Location: Stephen House, 1b Copeland Road, E17 9DB

About the role:

You will be a key member of the Housing and Support team, delivering high-quality housing and support services to residents. Your role involves engaging with residents and visitors, providing information, guidance, and ensuring excellent customer service. Responsibilities include reception duties, first aid, fire marshal duties, health and safety, and welcoming new residents and members of the Health & Wellbeing team.

Key Responsibilities:

• Exceptional Customer Service: Provide outstanding service as the first point of contact, creating a positive experience for residents and visitors.
• Diverse and Dynamic Role: Manage reception tasks, handle calls, mail, repairs, and payments, while ensuring safety and security.
• Safety and Security: Act as first aider and fire marshal, conduct patrols, and monitor wellbeing and facilities to enhance safety.
• Welcoming and Attentive: Greet new residents, address complaints, handle reports of anti-social behaviour, and offer empathetic support.
• Collaborative Teamwork: Work with experienced housing advisors, contributing to residents' well-being and community safety.

Morgan Hunt is a multi-award-winning recruitment agency, committed to equal opportunities. Job suitability is assessed based on skills, qualifications, and abilities.