Community Sales Manager

Iwg Plc; Johannesburg; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An innovative company is seeking a Community Sales Manager to oversee operations at their business centre in Johannesburg. This role involves driving sales and enhancing customer satisfaction while managing a dynamic team. You'll create a positive environment, engage with members, and facilitate networking opportunities. With a focus on flexible work solutions, this position offers a vibrant workplace and opportunities for growth. If you're a proactive leader with a passion for customer service, this is the perfect role for you!

Benefits

Training and Development Opportunities

Bright and Inspiring Work Environment

Qualifications

• Experience in managing operations with a focus on customer service.
• Strong multitasking skills and proactive problem-solving abilities.

Responsibilities

• Manage daily operations with a focus on customer service excellence.
• Inspire and develop your team to achieve targets.
• Promote the centre and generate leads through networking events.

Skills

Customer Service

Multitasking

Leadership

Communication

Problem-Solving

Sales

Tools

MS Office

Basic IT Packages

Job description

Community Sales Manager at Regus

At Regus, we've built the world's largest workspace network to enable our customers to work better, faster, and happier.

Join our team in one of our business centres.

Our mission is to bring more freedom to more people and businesses.

As a Community Sales Manager, you'll oversee the smooth operation of your Regus centre, focusing on increasing sales and revenue to help more people enjoy flexible working benefits.

You will motivate your team to create a positive working environment, ensuring high customer satisfaction and retention.

A typical day at Regus

1. Start with an informal team meeting over coffee to plan the day.
2. Oversee reception, greeting members and visitors, assisting with facilities, WiFi, and AV setups.
3. Meet new members to understand their business needs and facilitate networking opportunities.
4. Coordinate move-ins for large companies, ensuring all preparations are complete.
5. Engage with walk-in customers interested in memberships.
6. Host a monthly operations meeting with your local cluster of Community Sales Managers and the regional Operations Manager.
7. Conduct a walk-around the centre, engaging with members and gathering feedback as the day concludes.

About you

We are looking for a candidate with experience in managing operations, excellent multitasking skills, and a proactive approach to problem-solving.

You should be:

• A good communicator, experienced in customer service, ideally in hospitality or events.
• Confident, approachable, and capable of building strong relationships.
• A motivating leader who inspires and develops their team.
• Ownership-driven, positive, enthusiastic, and adaptable to change.
• Proficient in MS Office and basic IT packages.

Responsibilities include

• Managing the daily operations of the centre with a focus on customer service excellence.
• Inspiring and developing your team.
• Promoting your centre to attract new customers and demonstrating the benefits of flexible workspace.
• Generating leads through engaging networking events within your community.

What we offer

In addition to a competitive salary, you'll enjoy a bright and inspiring work environment, along with training and development opportunities.

We are an equal opportunity employer, welcoming applications from all backgrounds and characteristics. All applications will be judged on merit, without discrimination.