Community Operations Manager (Vaal)

Fidelity Services Group; Johannesburg; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a Community Operations Manager to drive growth initiatives and implement community strategies. This role emphasizes operational management, strategic planning, and building relationships with key stakeholders. The ideal candidate will possess strong leadership skills and a proven track record in customer service and community engagement. Join a dynamic team dedicated to enhancing community safety and operational excellence, where your contributions will have a meaningful impact. If you are passionate about community service and operational leadership, this opportunity is perfect for you.

Qualifications

• 3+ years of mid-management experience in operational roles.
• Strong understanding of community relations and security strategies.

Responsibilities

• Develop and implement security strategies and community engagement initiatives.
• Manage customer service and staff training while ensuring compliance.

Skills

Leadership

Customer Service

Strategic Planning

Community Engagement

Operational Management

Time Management

Education

Senior Certificate

Post-matric qualification in General Management

Tools

MS Office

Job description

Vacancy: Community Operations Manager

Region: (Various)

Reports To: Branch Manager

Indirect Reports: Regional Operations Manager

Overall Purpose of the Job

The Community Operations Manager assists the Branch Manager with growth initiatives (OI, customers, attrition, etc.) and implements the local community strategy within the branch. The role includes operational management functions such as:

• Developing proactive security strategies
• Building relationships with SAPS and community stakeholders
• Managing customer service and communication channels
• Staff training and development
• Aligning marketing efforts
• Overseeing general operational duties including response management, compliance, budgeting, and HR functions

Minimum Requirements

• Senior Certificate or equivalent
• Post-matric qualification in General Management (advantageous)
• Minimum 3 years' experience at Mid-Management level
• Grade B PSIRA Certificate (including Reaction)
• Valid driver’s license (minimum 2 years)
• Firearm competency (Handgun, for business purposes)
• Grade B Security Certificate (existing or to be obtained on appointment)

Responsibilities

The role involves strategic planning, community engagement, crime reduction initiatives, SAPS collaboration, customer service, staff training, marketing, and overall operational management. Specific duties include developing security strategies, conducting risk assessments, managing relationships with SAPS and community forums, overseeing staff training, ensuring compliance, managing budgets and HR processes, and leading special projects.

Competencies

• Proficiency in MS Office (including advanced Excel and PowerPoint)
• Strong knowledge of operations, sales, technical, and administrative processes
• Integrity, trust, and people-focused leadership
• Command skills and system management
• Time management and business acumen
• Results-driven and customer-focused
• Effective team building and performance management

Fidelity Services Group supports fair practice and encourages applications from all qualified candidates, especially from disadvantaged groups. If not contacted within 10 working days after the closing date, please consider your application unsuccessful.