Community Manager / Sales & Community Manager – Flexible Workspaces / Community & Operations Manager

O'Brien Recruitment; Mbombela; Hybrid; ZAR 200,000 - 300,000; Full time

Job summary

A global leader in flexible workspace solutions is seeking a Community Manager in Mbombela. This role involves overseeing center operations, ensuring customer satisfaction, and leading a team. The ideal candidate will have a strong background in customer service and management, along with problem-solving skills and basic IT knowledge, creating a vibrant workspace environment.

Benefits

Generous benefits and salary

Ongoing training and development

Work/life balance

Dynamic working environments

Qualifications

• Background in service industry management.
• Experience managing diverse teams.
• Strong customer focus.

Responsibilities

• Oversee center operations and staff to ensure customer satisfaction.
• Lead and motivate a small team to deliver excellent service.
• Address and solve problems as they arise.

Skills

Customer Service

Leadership

Problem Solving

Basic IT Skills

Tools

Microsoft Office

Job description

As a global leader in flexible workspace solutions and commercial property, we are at the forefront of the shift to hybrid work environments. Operating in over 120 countries, we provide versatile workspace solutions to meet diverse needs. Innovation, drive, and passion fuel our continuous growth and adaptation, making us an ideal environment for those eager to challenge themselves and achieve excellence.

Drive, Energy, Ambition, Ideas... What will you be doing?

You will be responsible for the centre operations and commercial performance. Our buildings may be beautiful, and the tech may be top-notch, but it’s people like you who really complete the experience. If you join us as a Community Manager, you’ll lead the team within your center and as a collective, you’ll rally together to create total customer satisfaction, which means they happily return time and time again.

What you’ll need...

• As customer service is the name of the game, you should have a background in the service industry where you’ve managed a diverse mix of people and customers. We offer lots a comprehensive induction and lots of training so we will happily consider people from a range of backgrounds and industries, such as Retail, Hospitality the creative arts, anywhere the customer is at the heart of the business.

Leadership

• You’ll lead a small team of between 1-5 people (depending on the size of the center) so should have previous management experience. Leadership

means inspiring, caring and nurturing to ensure your people feel motivated to deliver world class customer service, every single day.

Tech

• We use a variety of systems and tech in our centres, so you’ll need to have a good command of basic IT packages such as MS Office, we will teach you the rest.

Problem Solving

No two days will be the same and each one will throw up interesting twists and turns, with hurdles to overcome. Problem solving is really important and you’ll be thinking on your feet, ensuring things always run smoothly.

As the face of the

brand you will be best placed to showcase our amazing spaces. You’ll be taking new enquiries, touring customers around your center and closing the deal!

What’s in it for you?

You get to work in an amazing office building with great facilities

A structured, comprehensive induction and ongoing training to help you settle into your new role and grow your career

Lots of variety and new challenges - no two days are the same

An opportunity to run a centre as if it was your own

Dynamic working environments, with committed teams to build great relationships with

Generous benefits and salary

Sales & KPI led bonus & incentives

We are a truly global business with 3,400 locations in 120 countries. This means we can offer continual development and opportunities for progression including international mobility.

A truly diverse and inclusive workforce

Work / Life balance - standard business hours (Monday to Friday)

A full time, permanent job that you can rely on

Go far and world-wide...

As you would expect from a global market leader, we operate within a fast-paced environment and no two days are the same. It suits people who are hungry to learn and advance their careers. If you’re ambitious to achieve, then you will.

Candidates with a strong customer focus will thrive in our environment and we welcome applications from any sector or background.

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