Community Manager

Iwg Plc; Pretoria; On-site; ZAR 250,000 - 400,000; Full time

Job summary

Join a leading flexible workspace provider as a Community Manager in Pretoria. You'll oversee centre operations, leading a team to enhance customer satisfaction and operational performance. With ongoing training, a dynamic work environment, and generous benefits, this role is ideal for ambitious individuals focused on customer service.

Benefits

Structured induction and ongoing training

Dynamic working environment

Generous benefits and KPI-driven bonuses

Global opportunities for development

Work/life balance with standard business hours

Qualifications

• Experience in the service industry managing diverse people and customers.
• Experience managing a small team (1-5 people).
• Ability to think quickly and handle unexpected challenges.

Responsibilities

• Responsible for the centre's operations and commercial performance.
• Lead your team to create total customer satisfaction.

Skills

Customer Service

Leadership

Problem Solving

Sales

Tech Skills

Tools

MS Office

Job description

Who are IWG? The global leader in flexible workspace solutions and commercial property.

In a world where businesses are rapidly shifting to hybrid work models, IWG is pioneering the workspaces of tomorrow to meet this demand.

We operate in over [number] countries, providing workspace solutions to meet any requirement. Innovation, drive, and passion mean we're a company that is always growing and adapting to what the world needs.

We are looking for a Community Manager who is not afraid to step out of their comfort zone, someone who pushes forward and is committed to making things happen. Drive, energy, ambition, and ideas—what will you bring?

As a Community Manager, you'll be responsible for the centre's operations and commercial performance. While our buildings are beautiful and our technology top-notch, it's people like you who truly complete the experience.

If you join us as a Community Manager, you'll lead your team and work collectively to create total customer satisfaction, encouraging clients to return time and again.

What you'll need:

• Customer Service: Experience in the service industry managing diverse people and customers. We welcome candidates from backgrounds such as retail, hospitality, the creative arts, or any sector where customer focus is key.
• Leadership: Experience managing a small team (1-5 people). Leadership at IWG involves inspiring, caring, and nurturing your team to deliver world-class service daily.
• Tech Skills: Proficiency in basic IT packages like MS Office. We will train you on our systems.
• Problem Solving: Ability to think quickly and handle unexpected challenges to ensure smooth operations.
• Sales: Ability to showcase our spaces, handle inquiries, conduct tours, and close deals.

What’s in it for you?

• Work in an excellent office environment with great facilities.
• Structured induction and ongoing training for your career development.
• Variety and new challenges every day.
• Opportunity to manage a centre as if it were your own.
• Dynamic working environment with committed teams.
• Generous benefits, salary, and KPI-driven bonuses and incentives.
• Global opportunities for development and international mobility.
• A diverse and inclusive workforce.
• Work/life balance with standard business hours (Monday to Friday).
• Full-time, permanent employment.

Join us and go far—worldwide. Our fast-paced environment offers continuous learning and career advancement for ambitious individuals. Candidates with a strong customer focus from any sector or background are encouraged to apply.