Community Manager

Iwg Plc; Mbombela; On-site; ZAR 30,000 - 40,000; Full time

Job summary

A global leader in workspace solutions is seeking a Community Manager in Mbombela, South Africa. This full-time position involves leading a small team, ensuring customer satisfaction, and managing operations. Ideal candidates will have a background in customer service and leadership experience, with opportunities for career growth in an inclusive workplace.

Benefits

Comprehensive induction and ongoing training

Career growth opportunities

Diverse and inclusive workplace

Work/life balance with standard business hours

Qualifications

• Previous management experience is required to lead a small team effectively.
• Experience in retail, hospitality, or customer-focused industries is preferred.
• Ability to handle varied tasks and solve problems creatively.

Responsibilities

• Lead the team to ensure total customer satisfaction.
• Manage daily centre operations and commercial performance.
• Showcase spaces, conduct tours, and close deals with customers.

Skills

Customer service experience

Leadership

Problem Solving

Sales

Basic IT skills

Job description

Who are IWG… The global leader in flexible workspace solutions and commercial property.

In a world where businesses are quickly shifting to hybrid work, IWG is pioneering the workspaces of tomorrow to meet the demand.

We operate in over [number] countries, providing workspace solutions to meet any requirement. Innovation, drive, and passion mean we're a company that is always growing and adapting to what the world needs.

A place for people who don't want to stay in their comfort zone; for people who push forward and give their all to make things happen. Drive, energy, ambition, ideas… What will you be doing? You will be responsible for the centre operations and commercial performance.

Our buildings may be beautiful, and the tech may be top-notch, but it's people like you who really complete the experience.

If you join us as a Community Manager, you'll lead the team within your centre and, as a collective, you'll rally together to create total customer satisfaction, which means they happily return time and again.

What you'll need… Customer service experience — As customer service is the core of our business, you should have a background in the service industry where you've managed a diverse mix of people and customers.

We offer comprehensive induction and ongoing training, so we will consider candidates from a range of backgrounds and industries, such as retail, hospitality, the creative arts, and others where the customer is at the heart of the business.

Leadership — You'll lead a small team of 1-5 people (depending on the size of the centre), so previous management experience is required.

Leadership at IWG means inspiring, caring, and nurturing to ensure your team feels motivated to deliver world-class customer service every day.

Tech — We use various systems and technology in our centres, so you'll need a good command of basic IT packages such as MS Office; we will teach you the rest.

Problem Solving — No two days are the same, and each day may present interesting twists and hurdles to overcome.

Sales — As the face of the IWG brand, you will showcase our spaces, take new inquiries, tour customers, and close deals.

What's in it for you? You will work in an amazing office building with excellent facilities, receive structured induction and ongoing training, enjoy variety and new challenges, and have opportunities for career growth, including international mobility.

We offer a diverse and inclusive workplace, work/life balance with standard business hours (Monday to Friday), and a full-time, permanent position.

Join us to go far and worldwide… As a global market leader, we operate in a fast-paced environment where no two days are the same. It suits hungry learners and career aspirants.

If you're ambitious and customer-focused, you will thrive here. We welcome applications from all backgrounds and are committed to equal opportunity and non-discrimination.

All applications will be judged on merit.