Community Associate

Iwg Plc; Gauteng; On-site; ZAR 150,000 - 350,000; Full time

Job summary

An innovative company is seeking a Community Associate to enhance customer experiences in their vibrant workspaces. This role involves ensuring smooth operations and providing exceptional service to a diverse clientele. You will thrive in a dynamic environment, where no two days are alike, and your problem-solving skills will be put to the test. With a strong emphasis on growth and development, this position offers a structured induction and ongoing training, making it an ideal opportunity for those eager to advance their careers. Join a global leader in workspace solutions and make a meaningful impact!

Benefits

Comprehensive induction and training

Dynamic working environment

Generous benefits and salary

Sales & KPI led bonuses

Work / Life balance

Opportunities for progression

Diverse and inclusive workforce

Qualifications

• Experience in customer service and working with diverse customers.
• Ability to work independently and lead a small team.

Responsibilities

• Ensure the centre runs smoothly and provide excellent customer service.
• Handle various challenges and maintain a productive environment.

Skills

Customer service

Leadership

Problem Solving

Basic IT skills (MS Office)

Job description

In a world where businesses are quickly shifting to hybrid work, IWG are pioneering the workspaces of tomorrow. We operate in countries, providing workspace solutions to meet any requirement. Innovation, drive and passion mean we're a company that is always growing and adapting to what the world needs. A place for people who don't want to stay in their comfort zone; for people who push forward and give % to make things happen.

What will you be doing?

Our centres offer busy professionals the perfect space in which to work, engage and be productive. Equipped to cater for their every need, they are built creatively, with the latest equipment and connectivity to support even the most hectic of working demands. You will be critical to making our centres run like clockwork. Our buildings may be beautiful, and the tech top-notch, but it is people like you who really complete the experience. If you join us as a Community Associate, you will help create a great environment for our customers, which means they return happy, time and time again.

What you'll need:

1. Customer service: This is at the heart of what we do so you should have a background in the service industry and have dealt with a diverse mix of people and customers.
2. Leadership: You'll be working in a small team of between 2-5 people (depending on the size of your centre) so you should have experience of working independently.
3. Tech: We use a variety of systems and tech in our centres, so you'll need to have a good command of basic IT packages such as MS Office. We will teach you the rest.
4. Problem Solving: No two days will be the same, each one will throw up new challenges for you to overcome. Problem solving is important, you will be thinking on your feet, ensuring your centre always runs smoothly.

What's in it for you:

1. You get to work in an amazing office building with great facilities.
2. A structured, comprehensive induction and ongoing training to help you settle into your new job and grow your career.
3. Lots of variety and new challenges - no two days are the same.
4. An opportunity to help run a centre as if it was your own.
5. Dynamic working environments, with committed teams to build great relationships with customers.
6. Generous benefits and salary.
7. Sales & KPI led bonus & incentives.
8. We are a truly global business with 3, locations in countries. This means we can offer continual development and opportunities for progression including international mobility.
9. A truly diverse and inclusive workforce.
10. Work / Life balance - standard business hours (Monday to Friday).
11. A full-time, permanent job that you can rely on.
12. Go far and world-wide… As you would expect from a global market leader, we operate within a fast-paced environment.
13. We are looking for people who are hungry to learn and advance their careers; if you're ambitious we will give you the opportunity to grow your career.
14. Candidates with a strong customer focus will thrive in our environment and we welcome applications from any sector or background.

IWG and its brands, including HQ, Regus and Spaces, are equal opportunity, affirmative action employers. We welcome applications from all, regardless of ethnicity, gender, disability, religion, sexual orientation or any other protected characteristic. All applications will be judged on merit; we do not discriminate.