Community Associate

Spaces. Offices | Co-Working | Meeting Rooms.; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in workspace solutions is seeking a Community Associate to support centre operations and provide exceptional customer service in a dynamic environment. This full-time, permanent role offers opportunities for training, growth, and a balanced work/life schedule while being part of a diverse and inclusive team.

Benefits

Structured induction and ongoing training

Generous benefits and bonuses

International mobility opportunities

Diverse and inclusive workforce

Work/life balance

Qualifications

• Background in the service industry.
• Experience working independently.
• Familiarity with basic IT packages.

Responsibilities

• Ensure smooth centre operations.
• Create a great environment for customers.
• Encourage customer return.

Skills

Customer service

Leadership

Tech skills

Problem Solving

Tools

MS Office

Job description

Who are We…? In a world where businesses are quickly shifting to hybrid work, IWG is pioneering the workspaces of tomorrow.

We operate in multiple countries, providing workspace solutions to meet various requirements. Innovation, drive, and passion mean we're a company that is always growing and adapting to what the world needs.

We are a place for people who don't want to stay in their comfort zone; for those who push forward and strive to make things happen. Drive, energy, ambition, ideas… What will you be doing?

Our centres offer busy professionals the perfect space to work, engage, and be productive.

Equipped to cater to their every need, they are built creatively, with the latest equipment and connectivity to support even the most hectic work demands. You will be critical in ensuring our centres operate smoothly.

Our buildings may be beautiful, and the technology top-notch, but it is people like you who truly complete the experience.

If you join us as a Community Associate, you will help create a great environment for our customers, encouraging their return time and again.

What you'll need…

• Customer service - This is at the heart of what we do, so you should have a background in the service industry and experience dealing with diverse customers.
• Leadership - You'll work in a small team (2-5 people depending on the centre size), so experience working independently is important.
• Tech skills - Familiarity with basic IT packages such as MS Office is required; we will teach you the rest.
• Problem Solving - No two days are the same, and you'll need to think on your feet to overcome challenges and ensure smooth centre operations.

What's In It For You…

• The opportunity to work in an amazing office with great facilities
• Structured induction and ongoing training to support your growth
• Variety and new challenges every day
• Responsibility in managing a centre as if it were your own
• Dynamic environment with committed teams and strong customer relationships
• Generous benefits, salary, sales & KPI-led bonuses and incentives
• Global presence with opportunities for international mobility
• A diverse and inclusive workforce
• Work/life balance with standard business hours (Monday to Friday)
• Full-time, permanent employment

As a global market leader, we operate in a fast-paced environment. We seek ambitious individuals eager to learn and advance their careers. Candidates with a strong customer focus will thrive, regardless of sector or background.

IWG and its brands, including HQ, Regus, and Spaces, are equal opportunity employers, welcoming applications from all backgrounds, regardless of ethnicity, gender, disability, religion, sexual orientation, or any other protected characteristic. All applications are judged on merit, without discrimination.