Communications Officer

Pronel Personnel; KwaZulu-Natal; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking a Communications Officer to enhance brand visibility and maintain positive relationships. This role involves managing customer inquiries, community engagement, and influencer relationships, all while executing strategic public relations initiatives. Ideal candidates will possess strong communication skills, emotional intelligence, and a knack for organization. This is an exciting opportunity to contribute to a supportive environment and make a meaningful impact. If you thrive in dynamic settings and are passionate about communications, this role is perfect for you!

Qualifications

• 3-5 years experience in public relations or corporate communications.
• Proficiency in customer service management software.

Responsibilities

• Manage customer careline with timely and empathetic responses.
• Oversee community management and engage with community members.

Skills

Public Relations

Corporate Communications

Emotional Intelligence

Written Communication

Verbal Communication

Organisational Skills

Priority Management

Tools

FreshDesk

Job description

Communications Officer

Our well-established client in Hillcrest is looking for a Communications Officer working from Monday to Friday, 8:00 am - 12:30 pm.

This is a 6-month contract position with potential for renewal based on performance.

Requirements:

1. 3-5 years experience in a public relations or corporate communications role
2. Proficiency in FreshDesk or similar customer service management software
3. Excellent emotional intelligence and the ability to approach customer interactions with diplomacy and empathy
4. Excellent written and verbal communication skills
5. Strong organisational capabilities
6. Priority management

Role Overview:

As a Communications Officer, you will be a crucial part of the team, responsible for representing the brand and maintaining positive relationships with customers, community, influencers, and organisations.

Key Responsibilities:

1. Manage the customer careline, ensuring timely and empathetic responses to customer inquiries and concerns
2. Oversee community management efforts, engaging with community members across various platforms and fostering a positive and supportive environment
3. Handle influencer management, including identifying, engaging, and maintaining relationships with influencers aligned with brand values
4. Execute public relations strategies to enhance brand visibility and reputation
5. Collaborate with like-minded organisations on mutually beneficial initiatives and partnerships

Please note: due to the high volume of responses, only shortlisted candidates will be contacted.