COMMUNICATIONS MANAGER

Woolworths; Cape Town; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A leading retail company in Cape Town is looking for a communications manager to enhance store communication aligned with business strategies. Responsibilities include managing communication platforms, coordinating corporate messages, and collaborating across various teams. Candidates should possess excellent communication skills and a degree in relevant fields. The role offers opportunities for creative input and collaboration within a dynamic environment.

Qualifications

• Proven verbal and written communication skills.
• Excellent command of English; knowledge of other languages is advantageous.
• Knowledge of retail operations and processes.

Responsibilities

• Manage communication between head office and stores.
• Produce corporate communications that support business strategies.
• Measure and track effectiveness of store communication.

Skills

Verbal and written communication skills

Excellent command of English

Relationship building

Team collaboration

Technical communication skills

Creative problem-solving

Planning and organizational skills

Education

Degree or diploma in language, media studies, or related field

Tools

Excel

MS Word

PowerPoint

Desktop publishing software

Job description

Prioritise, coordinate and implement effective communication to stores in line with business strategy and operational priorities. Act as a link between head office and stores. Manage communication platforms within corporate standards, policies and service levels. Working as a team player to align store communications to brand, publishing, IT, business and communication frameworks.

KEY OUTCOMES

• Produce communication that reflects key corporate messages and supports business strategies.
• Filter, prioritise, gate-keep and manage all communications to stores.
• Contribute and implement a communication strategy for WW in Africa and Engen.
• Working as a team player to support and assist all business units to write, edit and publish relevant information to stores and head office if required
• Manage and maintain MSW &WToday and other communication platforms/ channels/distribution lists. Ensure that information is current, relevant and easy to access at all times.
• Ensure that all content is appropriate and relevant for communication channel that is used.
• Design and publish electronic communication collateral.
• Manage design, production and distribution of printed material.
• Provide input to commercial and operational calendars and processes in line with activities and capacity in stores.
• Measure and track effectiveness of store communication. Encourage dialogue and 2-way communication between head office and stores. Manage feedback and distribute to an appropriate audience.
• Stay abreast of business communication innovation, industry practice, digital communication technology and relevant graphic design tools.
• Assist leadership teams to organise conferences and workshops and produce content.
• Manage end-to-end process for gift wrapping as a value-added service to loyal customers.
• Manage and support Head Office switchboard team.
• Mentor, lead and coach direct reports.
• Manage budget to support and deliver store communication objectives.

COMPETENCIES

• Proven verbal and written communication skills.
• Excellent command of English. Other South African languages will be an advantage.
• Excellent relationship building and networking skills.
• Effective collaboration and working as a team player with colleagues.
• Knowledge of stores, product, store operations and processes – passion for retail.
• Excellent technical communication skills: Excel, MS Word, Powerpoint, desktop publishing and digital and electronic communication packages.
• Assertive, confident and ability to influence others.
• Innovative, creative and result orientated.
• Excellent planning and organisational skills.
• Focus on execution, delivery and adhering to deadlines.
• Judgement and decision-making skills.
• Able to work accurately under pressure
• Able to work with different levels in the organisation

OTHER ADVANTAGOUS SKILLS

• Degree or diploma in language, media studies, business communication or public relations.
• An “eye for design” will be an advantage.
• Technical communication and desk top publishing skills, an understanding of the production process for audio-visual material
• Experience with web servers and web-based applications
• Knowledge of HTML coding
• Understanding of social media, apps, Android and Microsoft environments.
• Matric
• Relevant diploma/degree will be advantageous.