Communication Specialist: Member & Digital Communication

Medihelp Medical Scheme; Pretoria; On-site; ZAR 300,000 - 450,000; Full time

Job summary

Medihelp Medical Scheme seeks a communication specialist to develop engaging content for its members. The role involves creating impactful communication through various channels, enhancing member engagement and understanding of healthcare topics. Ideal candidates must possess strong writing skills in both English and Afrikaans, with a focus on empathetic, user-centered content, relevant qualifications, and at least four years of experience.

Qualifications

• Four years experience in communication, public relations, journalism, or content creation.
• Proven experience creating both written and video-based content.
• Basic understanding of AI content tools.

Responsibilities

• Develop and deliver member-focused content across print and digital platforms.
• Simplify complex healthcare concepts for general audiences.
• Enhance engagement and understanding through clear, accessible communication.

Skills

Empathetic writing

User-centered writing

Content creation

Writing for digital channels

Education

Relevant three year tertiary qualification

Job description

Core Purpose

The core purpose of this role is to develop and deliver impactful, compelling, compliant, and engaging content that informs, supports, and connects with Medihelp's members. The ideal candidate will create member-focused communication that enhances engagement and understanding across all touchpoints by crafting clear, accessible, and personalised content for both print and digital platforms - from guides and newsletters to WhatsApp, social media, and video.

Requirements

A relevant three year tertiary qualification.

Four years of experience in communication, public relations, journalism, or content creation.

Proven experience creating both written and video-based content.

Experience writing for digital channels, particularly WhatsApp or other messaging platforms,

Must have a valid driving license.

Key Competencies

Strong grasp of empathetic and user-centered writing principles.

Ability to simplify complex healthcare concepts for general audience.

Excellent command of English and Afrikaans.

Basic understanding of AI content tools.

Analytical mindset, ability to use insight to guide content decisions