Communication Specialist: Member & Digital Communi

Medihelp Medical Scheme; Pretoria; On-site; ZAR 250,000 - 350,000; Full time

Job summary

Medihelp Medical Scheme is seeking a skilled content creator to develop member-focused communications. The role involves creating engaging content across a variety of channels including print, digital, and social media. Ideal candidates will have a strong grasp of user-centered writing and experience in digital content creation.

Qualifications

• Four years of experience in communication, public relations, or journalism.
• Proven experience in written and video-based content creation.
• Experience with digital channels, particularly WhatsApp.

Responsibilities

• Develop and deliver impactful communication for members.
• Craft engaging content for print and digital platforms.
• Simplify complex healthcare concepts for the general audience.

Skills

User-centered writing

Content creation

Digital communication

Education

Relevant three year tertiary qualification

Job description

Core Purpose

The core purpose of this role is to develop and deliver impactful, compelling, compliant, and engaging content that informs, supports, and connects with Medihelp’s members. The ideal candidate will create member-focused communication that enhances engagement and understanding across all touchpoints by crafting clear, accessible, and personalised content for both print and digital platforms – from guides and newsletters to WhatsApp, social media, and video.

Requirements

A relevant three year tertiary qualification.

Four years of experience in communication, public relations, journalism, or content creation.

Proven experience creating both written and video-based content.

Experience writing for digital channels, particularly WhatsApp or other messaging platforms,

Must have a valid driving license.

Key Competencies

Strong grasp of empathetic and user-centered writing principles.

Ability to simplify complex healthcare concepts for general audience.

Excellent command of English and Afrikaans.

Basic understanding of AI content tools.

Analytical mindset, ability to use insight to guide content decisions