Communication Specialist

Momentum; Pretoria; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading company in the financial services sector is seeking a Communication Manager to develop frameworks for client communication. The role involves engaging with clients, managing relationships, and implementing communication strategies to enhance organizational reputation. Ideal candidates will possess a Bachelor's degree and significant experience in a related field, alongside strong competencies in business acumen and collaboration.

Qualifications

• Bachelor’s Degree in Communication required.
• 5 years relevant experience in communication.

Responsibilities

• Develop and manage a framework for client communication.
• Build and maintain relationships with clients and stakeholders.
• Assist in setting the research agenda and highlight areas for improvement.

Skills

Business Acumen

Collaboration

Client/Stakeholder Commitment

Impact and Influence

Drive for Results

Self-Awareness and Insight

Leads Change and Innovation

Diversity and Inclusiveness

Motivating and Inspiring Teams

Growing Talent

Education

Bachelor's Degree in Communication

Job description

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.

We help people grow their savings, protect what matters to them, and invest for the future. We assist companies and organisations in caring for and rewarding their employees and members. Through our own network of advisers or via independent brokers and using new platforms, Momentum Metropolitan provides practical financial solutions for people, communities, and businesses. Visit us at www.momentummetropolitan.co.za

Disclaimer: As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

Develop and manage a fit-for-purpose framework for client communication by gathering and incorporating market intelligence, product knowledge, and business needs to design and implement an appropriate communication approach.

Requirements

• Bachelors’ Degree in Communication
• 5 years relevant experience

Duties & Responsibilities

Implementation of a tactical operational communication framework, processes, systems, and performance standards (Internal Process)

• Assist in setting the research agenda by highlighting areas of concern and potential opportunities for improvement and optimisation.
• Define methods and techniques to apply in an area of specialisation aligned with area objectives and operational strategy.
• Develop and disseminate media statements, opinion pieces, and feature articles to promote a positive organisational reputation.
• Develop and maintain productive relationships with peers and organisational role players for optimal cross-process integration.
• Undertake information gathering and data analysis within set guidelines to provide timely information.

Engage with clients in a client-centric manner (Client Services)

• Provide authoritative, specialist expertise and advice to external customers.
• Build and maintain relationships with clients and stakeholders to promote cross-delivery solutions.
• Develop and manage stakeholder relationships to achieve operational objectives.
• Implement client retention strategies and report on their effectiveness.
• Liaise with clients to facilitate information flow and customer satisfaction.
• Manage the development of standardised client scripts for service processes.
• Participate in a culture of rewarding relationships, feedback, and exceptional service.
• Participate in customer or stakeholder forums.
• Conduct and provide feedback on customer satisfaction audits related to communication of product and solutions.

Self-management and teamwork (People)

• Build relationships through expertise and leadership, expressing positive expectations.
• Continuously develop industry and subject matter expertise.
• Manage change positively and offer support where needed.
• Contribute to innovation through new ideas and collaboration.
• Participate in a culture focused on productivity, service, and quality.
• Drive own career development.

Competencies

• Business Acumen
• Collaboration
• Client/Stakeholder Commitment
• Impact and Influence
• Drive for Results
• Self-Awareness and Insight
• Leads Change and Innovation
• Diversity and Inclusiveness
• Motivating and Inspiring Teams
• Growing Talent