Communication & Marketing Specialist

• Update and maintain the communication policy for Southern Africa as needed.
• Execute communication strategies across multiple platforms (newsletter, website, social media).
• Enhance organisational visibility in South Africa.
• Develop and manage internal and external communication projects.
• Collaborate with regional communication teams to manage press relations, corporate events, exhibitions, and sponsorships.
• Create internal communication materials (brochures, videos, newsletters, case studies).
• Engage with various press portals to ensure consistent media coverage.
• Contribute to website design, updates, and content creation.
• Maintain corporate branding and ensure adherence to the organisation's identity.
• Assist with compiling the annual NPS survey for the region.
• Ensure timely delivery and distribution of the Masikulume newsletter.

Commercial Management:

• Oversee relationships with service providers.

Management & Coordination:

• Promote communication initiatives throughout the region.
• Serve as the go-to contact for communication-related projects.
• Support departments in implementing their communication strategies.
• Facilitate regional communication meetings.

Digital Marketing:

• Develop and execute comprehensive digital marketing strategies.
• Manage email and LinkedIn campaigns.
• Boost LinkedIn presence by managing social media accounts and creating engaging content.
• Plan and oversee email marketing campaigns.

Public Relations:

• Cultivate relationships with media outlets and industry influencers.
• Develop and monitor an annual plan for press releases and media kits.
• Organize press conferences and media events.
• Respond to media inquiries and manage crisis communications.
• Identify opportunities for positive media coverage.

Internal & External Communications:

• Design and execute both internal and external communication strategies.
• Produce and edit content for websites, blogs, newsletters, etc.
• Ensure consistency in brand messaging across all communication channels.
• Collaborate with departments to gather and share important information.
• Prepare speeches, presentations, and talking points for company leaders.
• Manage the company’s reputation and brand image.

Administrative Support:

• Assist sites with their communication planning and execution.
• Implement internal communication strategies and plans.
• Manage communication activities within the allocated budget.

Health & Safety:

• Ensure that the Group’s communication policies are followed.
• Guarantee the alignment of internal and external communications with the organisation’s strategy and values.
• Perform any other duties assigned by the department manager.
• Adhere to ISO 9001 standards.
• Work effectively as part of a team.
• Maintain confidentiality regarding all business and employee information.
• Proficient in necessary computer functions.
• Communicate professionally with clients and stakeholders.

Required Skills & Qualifications:

• Grade 12 plus a post-matric qualification in Communications (or equivalent).
• At least 5 years of experience in communications/marketing, including internal and external communications.
• Management Experience - Minimum Services industry 5 years.
• Language Requirement - English first language or must have excellent proficiency.
• Proven experience in media relations with examples of secured press coverage.
• Strong writing and communication skills.
• Proactive, results-driven, and detail-oriented.
• Collaborative team player with excellent networking abilities.
• Quick thinker and adaptable to changing situations.
• Media-savvy, with an understanding of how to frame a story from a journalist’s perspective.
• Photography and video production skills are a plus.
• Experience with online media databases and content management systems.
• Proficient in Google Suite applications.
• Knowledge of web design, SEO, and content management.
• Competence in relevant software and digital tools used by the company.