Communication Centre: Niche Support Manager

Sanlam Limited; Bellville; On-site; ZAR 500,000 - 700,000; Full time

Job summary

Sanlam Limited is seeking a Niche Manager to enhance client services for Niche intermediaries. This role demands strong leadership and relationship-building skills, requiring an individual with extensive knowledge of Glacier products and the financial intermediary market. The successful candidate will oversee team performance, manage client interactions, and contribute to strategic objectives.

Qualifications

• 3-5 years Glacier experience with exceptional Glacier product knowledge.
• Proven management experience will be an advantage.
• Knowledge of the Life and Life Investment industry.

Responsibilities

• Manage client service strategy and team performance.
• Liaison between Niche, Glacier Client Services, and Distribution teams.
• Training and coaching team members.

Skills

Relationship Building Skills

Analytical Thinking

Problem-Solving Skills

Client Service Orientation

Education

Matric / Grade 12

Relevant financial qualification

Job description

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Location:

Tygervalley, Western Cape, ZA

Who are we?

Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.

To develop the current high standard of service to Niche intermediaries further. This is essentially a client service role that requires strong relationship building and team management skills.

Key Outcomes

The following outcomes will be expected to be achieved by the Niche Manager:

• Leadership
  • Influencing team members to achieve Client Service’s strategic objectives
  • Understanding the Glacier Client Services strategy and its impact on the team
  • Growing and implementing the Glacier vision for Niche
• Administration & Communication
  • Resolution & guidelines for technical / complex enquiries
  • Management of Niche workflow and efficiencies
  • Liaison role between Niche, Glacier Client Services and Distribution teams
• Decision Making
  • Prioritisation / delegation of work
• Managerial Functions
  • Performance Management
  • Recruitment
  • General people management
• Coaching & Training
  • Ongoing Coaching & identification of training and development needs

Qualifications and Experience

• Matric / Grade 12
• Relevant financial qualification and completion of applicable regulatory exams
• 3 – 5 years Glacier experience with exceptional Glacier product and process knowledge.
• Proven management experience will be an advantage.
• Knowledge of the Life and Life Investment industry will be to your advantage.
• The ability to travel independently
• Relationship Building Skills
• Understanding of the financial intermediary market
• Client Service Orientation
• Training & Coaching skills
• Analytical Thinking & Problem-solving skills
• Ability to work on many tasks simultaneously
• Initiative / Function independently
• Knowledge of economic principles & economic environment / investment products

Attributes

• Positive, enthusiastic attitude
• Teamwork
• Ability to thrive under pressure
• Honesty, integrity and respect
• Empathy

What will make you successful in this role?

Qualification and Experience

Diploma or Grade 12 with 6 to 8 years related experience.

Knowledge and Skills

Support function management

Operations Management

Relationship Management

Management of employees

Personal Attributes

Optimises work processes - Contributing through others

Builds effective teams - Contributing through others

Decision quality - Contributing through others

Directs work - Contributing through others

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth.Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Cultivates innovation - Contributing through others

Customer focus - Contributing through others

Drives results - Contributing through others

Collaborates - Contributing through others

Being resilient - Contributing through others

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.